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Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi
Manage episode 384997633 series 2883074
This episode is brought to you by Wix Studio.
The convergence of customer experience (CX) and employee experience (EX) is more than a trend; it's a strategic imperative. Organizations are recognizing the symbiotic relationship between how they treat their customers and their employees, understanding that a holistic approach can drive significant improvements in performance and satisfaction. Bridging these two domains requires a nuanced understanding of both the internal and external dynamics of organizations.
64 episodes
Manage episode 384997633 series 2883074
This episode is brought to you by Wix Studio.
The convergence of customer experience (CX) and employee experience (EX) is more than a trend; it's a strategic imperative. Organizations are recognizing the symbiotic relationship between how they treat their customers and their employees, understanding that a holistic approach can drive significant improvements in performance and satisfaction. Bridging these two domains requires a nuanced understanding of both the internal and external dynamics of organizations.
64 episodes
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