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#5 How to make moments EPIC in CX: the best insights from the book ”The Power of Moments”
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In this episode of the CX Leadership Talks Podcast, Nienke Bloem discusses her insights on the book "The Power of Moments" and how to use these insights to your advantage.
She breaks down four main reasonss:
1. Where you can deliver and design powerful moments for customers
2. How to use moments for change programs for colleagues and leaders
3. How to use moments for elements in your teams
4 (a little extra) How to use moments to benefit your own personal life
If you are interested in spicing up your leadership and become an even better Customer Experience Leader, this episode is a must-listen.
The website from Dan and Chip Heath on the Power of Moments: https://heathbrothers.com/books/the-power-of-moments/
The Youtube video of Daniel Kahneman on Experience versus the Memory of Experience https://www.youtube.com/watch?v=XgRlrBl-7Yg
If you want to learn more about CX leadership or have any questions about CX, contact Nienke Bloem via her website https://www.nienkebloem.nl/en/ She is the expert in the field and can provide you with the guidance and support you need to succeed in CX Leadership.
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