Best Nienke Bloem CCXP Podcasts (2024)

1
#27 Stop engaging employees, start making work more human 45:02

20h ago45:02

45:02

Welcome to CX Leadership Talks, where we explore the essence of human-centric leadership in the workplace. In today's episode, your host Nienke Bloem engages in an insightful conversation with Eryc Eyl, a passionate advocate for creating more human workplaces. Eryc emphasizes the importance of work leading to fulfillment, satisfaction, and human fl…

1
#26 How to build your CX leadership knowledge and grow in authority, with Olga Potaptseva 47:53

13d ago47:53

47:53

In this episode of CX Leadership Talks your host Nienke Bloem is joined by the inspiring consultant and CEO, Olga Potaptseva. Olga, a seasoned consultant and CEO, dives deep into the concept of authority in the CX world. She shares insights on her career journey, the power of adapting, and building authority through consulting. Discover her resourc…

1
#25 Four ways to organize CX in the most effective ways, with Jim Tincher 49:49

29d ago49:49

49:49

In this episode of CX Leadership Talks, host Nienke Bloem engages in a interesting conversation with customer experience expert Jim Tincher, CEO of Heart of the Customer. They delve into the complexities of customer experience and leadership, emphasizing the importance of understanding and addressing the needs of both customers and business executi…

1
#24 6 Customer Feedback Strategies to engage every level of your organization with Medallia’s Judy Bloch 56:39

2M ago56:39

56:39

Welcome to another insightful episode of CX Leadership Talks! The go-to podcast for CX leaders looking to elevate their strategies and inspire innovation in the customer experience arena. Join host Nienke Bloem and guest Judy Bloch as they delve into the world of customer experience engagement with an in-depth discussion on Medallia's signals to ac…

1
#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem 24:03

2M ago24:03

24:03

Welcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event in Denver (April 30 - May 2). From diving deep into data to embracing AI opportunities, Nienke provides valuable insights for CX leaders looking to enhance their practice. Her seven most important take…

1
#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs Asselbergs 39:16

3M ago39:16

39:16

Welcome to the latest episode of CX Leadership Talks! The podcast where CX leaders come to level up their leadership game. Join host Nienke Bloem as she sits down with guest Babs Asselbergs to discuss the power of gamification in customer experience. Discover how they designed an engaging board game together that's taken the CX world by storm, and …

1
#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic 44:23

3M ago44:23

44:23

Welcome to the latest episode of CX Leadership Talks! Join your hosts Nienke Bloem and Vuk Vukanovic as they dive into the essential aspects of the International CX Awards, providing valuable insights that will encourage you to be part of this enriching experience. In this episode Nienke and Vuk discuss the meticulous judging process, the significa…

1
#20 Three ways to put System 2 Thinking into practical use for CX Leadership 19:15

3M ago19:15

19:15

Welcome to CX Leadership Talks, where we dive deep into the world of customer experience management and leadership. In this episode, our host Nienke Bloem reflects on a crucial aspect of decision-making – the interplay between conscious and unconscious thinking. Because do you also sometimes live on the automatic pilot? And in our CX leadership rol…

1
#19 Nine tips for driving impact through Closing the Loop 24:12

3M ago24:12

24:12

Welcome back to the CX Leadership Talk podcast. In this episode, your host Nienke Bloem digs deep into the topic of ‘Closing the Loop’ in customer experience management. Drawing from her recent experiences, Nienke shares 9 insightful suggestions to boost your closing the loop program, from co-creation sessions and individual feedback research to ri…

1
#18 Pioneering CX in pensions: Martijn van den Berg's blueprint for success 40:48

3M ago40:48

40:48

Welcome to CX Leadership Talks, where we dive deep into the world of customer experience and leadership. In today's episode, we have a special guest, Martijn van den Berg, who will be sharing his insights into creating meaningful experiences for customers in the financial industry. Martijn leads a CX team at PGB, a leading pension fund in the Nethe…

1
#17 Crafting CX careers: Trends, traits, and triumphs with Jo van Riemsdijk, CX Recruitment Specialist 42:09

4M ago42:09

42:09

Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today's episode, host Nienke Bloem engages in a captivating conversation with Jo van Riemsdijk. Together, they navigate through the intricate world of customer experience management from the perspective of Jo as THE recruiter i…

1
#16 Navigating the CX landscape: Strategies for successful leaders with CXPA’s CEO Greg Melia, CAE 43:09

4M ago43:09

43:09

Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today's episode, Nienke Bloem sits down with Greg Melia, CEO of The Customer eXperience Professionals Association (CXPA), and a seasoned advocate for Customer Experience excellence. They discuss the evolving landscape of custom…

1
#15 Powering CX with AI: Robbert Dijkstra's insights on leading the change 43:51

4M ago43:51

43:51

Welcome to another episode of CX Leadership Talks! In this episode, Nienke Bloem engages in a fascinating conversation with Robbert Dijkstra, the founder and CEO of Deepdesk. Robbert brings his wealth of experience in AI technology and innovation to the forefront as he discusses the deployment of AI in companies and its impact on improving customer…

1
#14 Entrepreneurial CX Leadership: A Conversation with Jeannie Walters 52:17

5M ago52:17

52:17

Welcome to CX Leadership Talks, where we delve into the world of customer experience leadership and innovation. In this episode, Nienke Bloem is joined by the dynamic entrepreneur and CEO of Experience Investigators, Jeannie Walters. Together, they explore the multifaceted world of customer experience and the why, how and what of successful CX lead…

1
#13 Avoid these 5 mistakes in your CX Storytelling journey 24:47

5M ago24:47

24:47

Welcome to the CX Leadership Talks, the podcast that delves deep into the world of customer experience leadership. In this episode, Nienke Bloem shares her personal experience and insights into crafting a compelling CX story. What is a CX story? With an attractive CX story you show the why, how and what of the CX transformation you want to realize.…

1
#12 The CX Visionary: Bill Staikos on Redefining Experience Management 47:20

5M ago47:20

47:20

In this episode of CX Leadership Talks we delved deep into our profession of customer experience management, discussing the limitations of relying solely on surveys, the power of feedback in driving genuine change, and the crucial alignment of CX with broader business strategy. This episode of CX Leadership Talks features Bill Staikos, a celebrated…

1
#11 The Data-Driven CX Revolution: all Insights for you as a CX leader from Barry Wildhagen 56:50

5M ago56:50

56:50

In this enlightening episode of CX Leadership Talks, we delve deep into the core of data management and its transformative impact on customer experience. This THE episode when you are just starting in exploring the world of Data driven CX, but also if you are a seasoned leader you'll get some great tips and tricks. Joining us is Barry Wildhagen, a …

1
#10 Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership Choices 26:26

6M ago26:26

26:26

In this episode, Nienke Bloem discusses the significance of the year of the wood dragon in relation to transformative energy, authority, and dignity, particularly for CX leaders. She shares her personal experiences with education and growth both as an employee in corporate organizations and as an entrepreneur. Nienke highlights the importance of st…

1
#9 CX Culture Reimagined - Learnings from ’Diamond in the Rough’ 49:20

7M ago49:20

49:20

In this episode of CX Leadership Talks, we delve into the world of customer experience and leadership with a seasoned expert. Steven Van Belleghem. Steven, author of the brilliant CX Culture book 'A Diamond in the Rough', a global keynote speaker, entrepreneur, and passionate advocate for customer experience, joins us to explore the transformative …

1
#8 Elevating Business Impact: The Magic of CX Leadership and Design-Centric Approaches 42:49

9M ago42:49

42:49

This episode of the CX Leadership Talks podcast Design methods and CX leadership are the topics. Krisztina Kanizsai is my guest and a multifaceted professional with expertise in service and customer design, as well as UX research. Her mission is to create meaningful experiences that have a positive impact on business results. To reach out to Kriszt…

1
#7 The huge opportunities of Leadership Events for you as a CX professional 26:07

9M ago26:07

26:07

Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I'm back now, and today's episode is a must-listen for CX leaders. We're going to dive into the world of leadership retreats and why they are such valuable opportunities for CX professionals. We…

1
#6 Ian Golding: The Role of CX Leadership in Today’s World 46:28

1y ago46:28

46:28

In this episode of the CX Leadership Talks Podcast, Nienke Bloem interviews Ian Golding, one of the worlds famous CX Specialists and fellow CCXP. Together they discuss a wide range of topics like customer experience management and how to spice it up. Exploring customer experience and the topic of your leadership authority. If you are interested in …

1
#5 How to make moments EPIC in CX: the best insights from the book ”The Power of Moments” 38:29

1y ago38:29

38:29

In this episode of the CX Leadership Talks Podcast, Nienke Bloem discusses her insights on the book "The Power of Moments" and how to use these insights to your advantage. She breaks down four main reasonss: 1. Where you can deliver and design powerful moments for customers 2. How to use moments for change programs for colleagues and leaders 3. How…

1
#4 Edwin Koot, Allianz Benelux : Leadership Lessons: Stepping out of Your Comfort Zone for CX Success 42:25

1y ago42:25

42:25

In this episode of CX Leadership Talks, Nienke Bloem interviews Edwin Koot, Manager Customer Experience & Analytics bij Allianz Benelux who shares his insights on Customer Experience Management. It is the honest story of how he stepped out of his comforzone and spiced up his leadership. It is a great conversation on Voice of the Customer, ROI and h…

1
#3 Seven strategies to boost your CX Leadership Authority and lead with success 33:00:00

1y ago33:00:00

33:00:00

Hi Dear Listener, over the years I have learned that not many CX leaders believe they are a CX Authority. And if you don't believe that yourself, what do you expect from others? So time to grow your AUTHORITY! Exactly what this podcast episode is all about: growing authority as a customer experience leader. Nienke discusses seven key ways to build …

1
#2 Why your customer experience program will fail - fab insights with Aleksandra Pilniak and Friederike Niehoff 38:03

1y ago38:03

38:03

On this second episode of CX Leadership Talks we have two guests, both CX leaders and authors: Aleksandra Pilniak and Friederike Niehoff share their expertise in customer experience (CX) leadership. They discuss insights out their brilliant book “Why your customer experience program will fail and 7 proven ways to avoid it” For example the importanc…

1
#1 The three A’s of CX Leadership - The introduction of the Podcast CX Leadership Talks 33:31

1y ago33:31

33:31

On this very first episode of CX Leadership Talks, our host Nienke Bloem, a CCXP (Certified Customer Experience Professional) with 20 years of corporateand 8 years of CX Entrepreneur experience, dives deep into the world of customer experience management. As someone who believes that CX is a core part of her identity, Nienke shares insights into su…

1
With Guest Jennifer Belissent: Data Driven CX in the Telco Industry 28:51

1+ y ago28:51

28:51

Meet Jennifer Belissent, customer-facing, data-driven strategy professional with vertical industry and technology domain knowledge, currently Principal Data Strategist at Snowflake. As our guest in this episode of the Data Driven CX podcast series, she will put a spotlight on what data means within Telco companies and beyond. She will share some fa…

1
With Guest Chris Poad: Data Driven CX in the Retail industry. 27:52

2y ago27:52

27:52

Knowing your customer is a hygiene factor these days. Next you need to deliver on your promises and the expectations of your customer, whether it is the promise of your brand, something very concrete like the delivery time, or being able to infer customer needs and predict the next best offer. The pandemic and other macro forces are only accelerati…

1
With Guest Trevor Hodges: Data Driven CX at a strategic, tactical, and operational level. 33:14

2+ y ago33:14

33:14

Meet returning guest Trevor Hodges, who will build upon the CX Data Strategy topic from episode two. The conversation will look at Data Driven CX at a strategic, tactical, and operational level. How do you organize at each of these levels, what are some keys to driving change, and does your team play defense or offense? Data Driven CX is no differe…

1
With Guest Jennifer McGinn, Senior Director of Product Marketing at Informatica 28:11

2+ y ago28:11

28:11

In this episode you will meet Jennifer McGinn, Senior Director of Product Marketing at Informatica. The conversation centres around some commonly asked questions when it comes to data driven CX: I’m focusing on the customer. Why should I care about data? We have so many applications and so much data. How to prioritize? CX is fast changing, in part …

1
With Guest Theo van der Steen, CEO at Underlined and Guest Lecturer at the Jheronimus Academy of Data Science 29:31

2+ y ago29:31

29:31

Our guest in this episode of the Data Driven CX podcast series is Theo van der Steen, CEO at Underlined and Guest Lecturer at the Jheronimus Academy of Data Science. Theo outlines three trends in CX: The customer contact center is changing and voice data can increasingly be used to gain insights, in addition to traditional data sources Digital tran…

1
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 2) 24:05

3+ y ago24:05

24:05

This episode features part two of a conversation with Gene Cornfield at Accenture. Here, we will dive into the five dimensions of ‘Purpose led Transformation’. What does it mean to be customer obsessed or experience driven? We will also address how to achieve short term results while driving a long-term full transformation, and close with some advi…

1
With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 1) 32:28

3+ y ago32:28

32:28

This episode features part one of a conversation with Gene Cornfield at Accenture. We will get an introduction to the concept of business of experience and how this relates to customer experience, and we will discuss transition versus transformation. Gene will challenge our thinking on customer journeys and explain CPIs – Customer Performance Indic…

1
With Guest Peter Ku, Industry Strategist at Informatica 34:18

3+ y ago34:18

34:18

In this episode we shine a spotlight on CX in the Financial Services and Insurance industry. We meet Peter Ku, Industry Strategist at Informatica, as he discusses digitalization in FSI, common data issues, and what you can do to make sure your data becomes fit for use and can drive the right customer experiences. The pandemic has accelerated digita…

1
CX Data Strategy with Trevor Hodges 29:01

3+ y ago29:01

29:01

In this second episode of the Data Driven CX podcast, we discuss CX Data Strategy. CX is very much at the heart of Digital Transformation and almost every initiative will be driven by, or dependent on, data. To have a data strategy is to think about data as a strategic asset and make sure you maximize data leverage. How then do you build your data …

1
With Guest Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC) 24:57

3+ y ago24:57

24:57

In this very first episode of the Data Driven CX podcast series we’ll meet Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC). Sarah shares how TTC was able to prioritize customer experiences when the pandemic hit and explains how customer behaviour has changed. In the business that TTC is in, customers don’t only want choic…

Podcasts Worth a Listen

Nienke Bloem CCXP Podcasts

Podcasts Worth a Listen

Quick Reference Guide