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#1 The three A’s of CX Leadership - The introduction of the Podcast CX Leadership Talks
Manage episode 363481852 series 3476516
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On this very first episode of CX Leadership Talks, our host Nienke Bloem, a CCXP (Certified Customer Experience Professional) with 20 years of corporateand 8 years of CX Entrepreneur experience, dives deep into the world of customer experience management.
As someone who believes that CX is a core part of her identity, Nienke shares insights into successful CX leadership.
She emphasizes the importance of
Accountability,
Authority, and
Anecdote
and shares how she and you can implement them in Customer Experience Management.
The episode provides valuable insights on how to lead CX and provides practical solutions to common CX-related challenges.
Tune in to CX Leadership Talks for more episodes and tips on how to be the best CX leader you can be.
To read more on Nienke and what she can do for you: www.nienkebloem.com or follow her on Linkedin https://www.linkedin.com/in/nienkebloem/
And of course, get your subscription on this CX Leadership Podcast and let us know if you liked it!
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