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Data Insights: A Conversation with SD Tech's COO - Shane Mishler
Manage episode 393079438 series 3451197
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In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of data for consistency and quality, and the impact of emerging technologies like automation and AI. The conversation highlights the importance of documentation and the potential of AI in transforming business operations. Overall, the episode emphasizes the need for continuous learning and open-mindedness in the ever-evolving technology landscape.
Takeaways
Adapting across industries requires a mindset of continuous learning and being open to new experiences.
Working in the service industry can provide valuable skills in managing clients and expectations.
Technology plays a crucial role in small business growth and scalability, even in seemingly non-tech industries like food trucks and counseling.
Data is essential for enhancing customer relations and service delivery, as well as making informed decisions about business operations.
Emerging technologies like automation and AI have the potential to revolutionize business processes and improve efficiency.
Chapters
00:00
Introduction and Holiday Plans
01:08
Introduction of Guest: Shane Mishler
02:00
Transitioning Across Industries
04:33
Key Skills and Mindsets for Adapting Across Industries
06:44
Different Paths to Success
07:43
The Value of Working in the Service Industry
09:00
Transition to SD Tech
13:23
Starting a Franchise Model
17:04
Role at SD Tech and Franchise Clients
20:16
Utilizing Data for Consistency and Quality
22:12
Using Data to Enhance Customer Relations and Service Delivery
26:29
The Role of Technology in Small Business Growth
30:03
Emerging Technologies Impacting Business Operations
35:01
Embracing Technology and Having Conversations
40 episodes
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