CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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Data Hurdles is a captivating podcast that takes listeners on an enthralling journey through the multifaceted world of data, where technology and information intersect in intriguing and unanticipated ways. Hosted by Michael Burke and Chris Detzel, this podcast delves into an array of data-centric topics, such as data quality, data security, the revolutionary ChatGPT, data literacy, data pipelines, and the role of reinforcement learning data in machine learning. In addition to exploring AI, b ...
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Dive into the DataDriven Podcast, where data meets determination. In collaboration with our sponsor Reltio and leading industry minds, this is your compact, yet comprehensive, guide to thriving in a data-driven era. Each episode is a journey through emerging trends, practical insights, and expert advice, all designed to equip you for the data landscapes of tomorrow. Join us for thought-provoking discussions, stay ahead of the curve, and drive your data destiny. Tune in to the DataDriven Podc ...
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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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1
From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions
28:42
28:42
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In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice for professionals navigating job changes in the tech in…
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1
Aligning Marketing, Sales, and Community for Business Growth
24:42
24:42
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24:42
In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …
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1
Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan
33:22
33:22
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33:22
This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…
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1
The Event Planner's Playbook: Insights from CX Professionals
32:53
32:53
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32:53
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event management, drawing from Chris's recent experience organiz…
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1
The Role of Community in Business Growth: A Look Into Sales and Expansion
25:38
25:38
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25:38
CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …
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1
The CX Nexus Podcast: Building Bridges in Business
5:48
5:48
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5:48
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…
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1
Revolutionizing Healthcare Data Sharing: Shubh Sinha, Integral's CEO, on Data Hurdles
27:20
27:20
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27:20
In this enlightening episode of "Data Hurdles," hosts Chris Detzel and Michael Burke engage in a deep conversation with Shubh Sinha, CEO and co-founder of Integral, about revolutionizing healthcare data sharing. Sinha, leveraging his experience at LiveRamp and his current leadership role at Integral, offers valuable insights into the intricate worl…
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1
Challenging Data Management Norms: A Conversation with Malcolm Hawker, Chief Data Officer at Profisee
46:20
46:20
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46:20
In this insightful episode of Data Hurdles, hosts Chris Detzel and Michael Burke welcome Malcolm Hawker, Chief Data Officer at Profisee, for an in-depth discussion on the evolving landscape of data management and the role of Chief Data Officers (CDOs) in today's organizations. The conversation kicks off with Malcolm sharing his journey from product…
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1
Streamlining the Data Supply Chain: The Intersection of Data Unification, Management and Observability
28:09
28:09
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28:09
In this episode of DataDriven, Venki Subramanian, SVP of Product Management at Reltio, sat down with Ramon Chen, Chief Product Officer of Acceldata, to discuss the critical roles of data observability, unification, and management in enhancing operational efficiency and reliability. They explore common challenges in managing complex data environment…
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1
Stirring the Data Pot: DataKitchen's CEO, Founder, Head Chef, Christopher Bergh on Cooking Up Success
42:22
42:22
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42:22
This episode of Data Hurdles features an in-depth interview with Christopher Bergh, CEO and Head Chef of Data Kitchen. Hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the challenges and opportunities in data analytics and engineering. Key Topics Covered: Introduction and Background Chris Bergh introduces Data Kitchen …
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1
Reltio on Reltio: Driving Innovation with Connected Data
25:52
25:52
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25:52
In this episode of DataDriven Podcast, we sit down with Abhi Visuvasam, Head of Enterprise Architecture, Data Management & Analytics Reltio, to discuss how Reltio deployed and uses its own platform to power its business. Known internally as ”Reltio on Reltio” the platform Discover how Reltio’s employees leverage the power of connected data to drive…
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1
Aligning Marketing, Sales, and Community for Business Growth
24:42
24:42
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24:42
In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …
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1
Transforming CX with AI: A Conversation with CEO and Co-Founder, Somya Kapoor of TheLoops
42:16
42:16
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42:16
Welcome to another episode of the Data Hurdles podcast! In this episode, hosts Chris Detzel and Michael Burke are thrilled to have a special guest, Somya Kapoor, the CEO and Co-Founder of TheLoops. Somya brings a wealth of experience from her leadership roles at SAP and ServiceNow and shares her remarkable journey of transitioning from big corporat…
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1
Solving the Customer Data Puzzle: How Reltio's Customer 360 Data Product Transforms Customer Data Management
33:21
33:21
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In this episode of DataDriven Podcast, we sit down with Venki Subramanian, SVP of Product Management of Reltio, to discuss Reltio’s groundbreaking new offering: the Reltio Customer 360 Data Product. We'll explore how this innovative solution delivers a unified, actionable, and real-time view of customer data across the customer journey. We'll also …
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1
Navigating the Shifting Challenges and Opportunities of Customer Data
21:31
21:31
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In this episode, we sit down with Tim Hayden, CEO and Founder of Brain+Trust, to explore the complex landscape of customer data. We discuss the biggest challenges enterprises face when collecting, managing, and leveraging customer data, and how the field has evolved in recent years. Tim shares his insights on the crucial role of data quality and tr…
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1
AI Everywhere: The Coming Era of Intelligent Devices and Embedded Systems
23:33
23:33
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23:33
In this episode of Data Hurdles, hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the current state and future trajectory of artificial intelligence (AI) and machine learning (ML) in both the job market and product development. The conversation begins with Mike sharing insights on the changing job market for AI and ML …
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1
Unleashing AI's Potential: Reltio's Innovative Approach to Data-Driven Solutions
35:51
35:51
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35:51
This DataDriven Podcast episode features a conversation between Chris Detzel, Director of Customer Engagement and Community and Sushant Rai, the VP of Product Management at Reltio. The discussion revolves around the intersection of AI, data management, and product development. Sushant provides insights into the primary drivers for businesses adopti…
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1
Pragmatic Approaches to Smart Data and AI Adoption with Founder of North Labs, Collin Graves
33:12
33:12
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33:12
In this episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke interview Collin Graves, CEO and founder of North Labs, an AWS data and analytics partner based in Scottsdale, Arizona. Collin shares his background, starting with his military service and early exposure to cloud computing through Amazon Web Services (AWS) in 2007. He…
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1
Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences
33:22
33:22
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33:22
This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…
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1
Wrangling Data, Forging Bonds: Inside Reltio's Evolving Partner Strategy
30:21
30:21
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30:21
In this insightful episode of the DataDriven podcast, we examine the intricacies of the Reltio Partner Network, exploring the symbiotic relationships between Reltio, its Systems Integrator, Consulting, Implementation partners, Technology Partners, Cloud/Hyperscaler, and Data Partners. Our guest, MAC Heston. VP of Alliances and leader of partnership…
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1
The Future of AI in Product Design: Insights from Craft's Founder, Jeremy Merle
30:23
30:23
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30:23
In this episode of Data Hurdles, hosts Mike Burke and Chris Detzel interview Jeremy Merle, founder and partner at Craft, a digital product design studio. Jeremy shares his background in design and user experience, having worked with various Fortune 500 companies and startups, including his role as a founding designer at Brightcove, an online video …
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1
The Role of Community in Business Growth: A Look Into Sales and Expansion
25:38
25:38
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25:38
CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …
…
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1
Navigating the Storm: A CFO's Guide to Thriving in Economic Uncertainty
26:50
26:50
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26:50
In this insightful episode, we dive into the world of SaaS financial management through the eyes of Gordy Brooks, the CFO of Reltio, a leading data management and unification company with over $100 million in ARR. Amidst the backdrop of economic uncertainty, Gordy shares insights into navigating challenges, leveraging the Rule of 40 and exploring t…
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1
The CX Nexus Podcast: Building Bridges in Business
5:48
5:48
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5:48
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…
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1
Unravel Data with Co-founder and CEO Kunal Agarwal: The Power of Data Observability
23:25
23:25
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23:25
In this compelling episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke sit down with Kunal Agarwal, theCo-founder and CEO of Unravel Data, to delve into the fascinating realm of data observability. The conversation explores the challenges faced by organizations in managing complex data environments and how Unravel Data is lead…
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1
The Role of Interoperable Data in Enhancing the Retail Customer Experience
30:36
30:36
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30:36
In this episode, host Chris Detzel interviews Venki Subramanian, Senior VP of Product at Reltio, about using data to drive growth and efficiency in the retail industry. They discuss the key priorities retail companies are focused on, such as acquiring customers, increasing customer lifetime value, improving operational efficiency, and managing risk…
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1
AI and Data Dynamics: Navigating Tomorrow's Terrain
33:54
33:54
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33:54
Joining us is Ansh Kanwar, the Senior Vice President of Technology at Reltio, known for his expertise and leadership in the tech industry. Alongside him, we have the pleasure of welcoming Asha Saxena, a strategic and innovative leader with a wealth of experience in technology businesses. Stay tuned as we embark on a journey of discovery and learnin…
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1
Balancing Growth and Profitability: The Rule of 40 vs The Rule of X
32:56
32:56
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The main guest, Jay Nathan, shares his career journey and varied experience in startups, having founded companies, sold companies, and worked in executive roles focused on growth, customer success, and retention. Balancing growth vs profitability, explaining metrics like the "Rule of 40" that investors use to evaluate SaaS companies. He discusses h…
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1
Leading with Data: Transformative Approaches in Sales and Marketing
32:33
32:33
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32:33
On this episode of the Data Driven Podcast, host Chris Detzel interviews Eric Cross, Chief Revenue Officer at master data management company Reltio. They dive into Eric's data-influenced approach for aligning go-to-market strategy across sales, marketing, customer success, and enablement. Eric emphasizes the criticality of unifying cross-functional…
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1
The Future of Business with Generative AI: Opportunities and Challenges
29:27
29:27
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In this conversation, Krishnan Venkata, Chief Client Officer at LatentView Analytics, discusses the impact of generative AI on various industries and business functions. He highlights the importance of understanding the business problems that can be solved with generative AI and starting with small pilots to test its effectiveness. Krishnan also ad…
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1
AI-Driven World: Future-Proofing Data Strategies
32:52
32:52
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32:52
In this episode of the DataDriven Podcast, host Chris Detzel chats with Ansh Kanwar, SVP of Technology at Reltio, about the increasingly vital topic of data security and privacy in the realm of AI integration. As AI technologies become more ingrained in our daily lives and business operations, protecting sensitive information has become a paramount…
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In this conversation, Chris Detzel and Mike Burke discuss the Rabbit R1, a phone that uses large language models to take action on behalf of the user. They explore the potential of on-device AI and its impact on app integration and simplifying complex processes. They also discuss the challenges and opportunities for AI in both B2B and B2C contexts,…
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1
Why Flawless Foundational Data is the key to AI long term success and sustainability
45:17
45:17
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This podcast episode features a discussion between Chris Detzel, Director of Customer Engagement and Community at Reltio, Manish Sood, the CEO and founder of Reltio, and Sharath Katipally, a former chief data officer at J.P. Morgan who previously worked at Amazon and SoftBank. Sharath's Career Path: Started in data due to visa limitations, but foun…
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1
Balancing Data: The Art of Offensive and Defensive Strategies
28:47
28:47
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28:47
In this insightful episode of the "Data Driven Podcast," host Chris Detzel, Director of Customer Engagement and Community at Reltio engages with Willem Koenders, a Global Leader in Data Strategy at ZS. The conversation revolves around the balance between offensive and defensive data strategies. Willem, with his extensive experience in data governan…
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1
Data Insights: A Conversation with SD Tech's COO - Shane Mishler
33:48
33:48
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In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of dat…
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1
From Courtside to CDO: Inderpal Bhandari's Journey from NBA Analytics to Global Data Visionary
41:49
41:49
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41:49
In this episode of DataDriven, hosts Chris Detzel and Manish Sood chat with Dr. Inderpal Bhandari, Independent Director at Walgreens Boots Alliance and former IBM Global Chief Data Officer, exploring his remarkable career journey from the mid-1990s to the present. They'll delve into the groundbreaking development of IBM's Advanced Scout, the first …
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1
Data, AI and the Future of Advertising - A Podcast with Awarity's CEO Aditya Varanasi
31:05
31:05
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31:05
In this episode, Aditya Varanasi, CEO and Founder of Awarity, shares insights on advertising and marketing. He discusses his background in chemical engineering and how he transitioned to marketing. Aditya explains the importance of emotion in advertising and the role of advertising in meeting consumer needs. He also discusses the future of advertis…
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1
Unleashing Data Power: Navigating the Future with Data Products
38:30
38:30
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38:30
In this episode of the DataDriven podcast, host Chris Detzel interviews Venki Subramanian, SVP of Product Management at Reltio, to discuss the crucial role of data products in transforming organizations into data-driven entities. The conversation covers the foundational concept of data products, differentiating them from the "data as a product" con…
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Regulating AI: Europe's Comprehensive AI Act
36:40
36:40
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In this episode, Chris and Mike discuss the European Union's comprehensive AI act and its impact on AI development and usage. They explore the elements of the AI act, including risk levels and exclusions, and the concerns surrounding the use of AI in various sectors. The conversation delves into the challenges of balancing ethical concerns and the …
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1
Data Unification & Management in the Modern Enterprise
40:14
40:14
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Dive into the Data Deep End and join us for an enlightening expedition with Manish, Chris, and Joe DosSantos, where data isn't just digits and charts—it's a journey, a community, and the future unfolding before us. In this episode, we're not just discussing data; we're discovering its power to connect, transform, and lead the way in business and be…
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Data Mesh Diaries: Chronicles of a Data Revolution
46:30
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The Evolution of Data Management The podcast begins with an engaging retrospective on the evolution of data management. From the early days of simple relational databases to the era of data warehouses, and the advent of cloud technologies and Hadoop systems, the discussion sets the stage for understanding the progression and sophistication of data …
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OpenAI Shakeup: What Sam Altman's Ousting Means for the Future of AI
16:21
16:21
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OpenAI has been making waves in the world of artificial intelligence, but a sudden leadership shakeup has thrown the company into upheaval. In this episode, we dive deep into the drama at OpenAI, analyzing the ousting of former CEO Sam Altman and what it means for the future of the AI pioneer. We discuss how Altman was abruptly fired by OpenAI's bo…
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End-of-Year Reviews and Reporting Best Practices
24:41
24:41
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As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year. Key topics covered: The importance of end-of-year reporting to benchmark progress, justify budget/resources, and set goals. Nicole explains how quant…
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1
Breaking Down 2024 Data Trends: The Rise of AI, Data Mesh, and Data Unification
23:36
23:36
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Join our hosts, Chris Detzel and Ansh Kanwar, as they dissect the breakout year for generative AI and its profound impact on automating traditional manual tasks, the nuanced socio-technical revolution brought on by data mesh, and the intricate challenges of data unification in large corporations. We uncover how these trends are not just shaping our…
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The First Year of Zendesk's User Group Program: Key Learnings and Insights
35:33
35:33
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In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program. Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more opportunities to connect with each other. The goal of the prog…
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Preparing for 2024: Community Trends and Data Strategies
46:46
46:46
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This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024. Some of the main topics covered include: How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functio…
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Emerging Trends in AI and ML: A Look Ahead to 2024
47:41
47:41
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The landscape of artificial intelligence and machine learning is evolving rapidly. In this podcast, hosts Chris and Michael gaze into their crystal balls to predict the top AI and ML trends that will shape the industry in 2024 and beyond. They discuss major advancements on the horizon like the evolution of large language models, proliferation of ed…
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Data Observability: A Key Tool for CDOs to Gain Insights and Impact with Chief Product Officer, Ramon Chen
46:00
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46:00
This episode of Data Hurdles podcast features guest Ramon Chen, Chief Product Officer at Acceldata, discussing the emerging concept of data observability. Data observability involves monitoring and gaining visibility into your data supply chain to identify issues and optimize. Key Topics Covered: What is data observability? It means tracking data f…
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Preparing Communities for the AI Revolution with Jono Bacon
45:16
45:16
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In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building. They explore how AI chatbots may take over some routine com…
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The Fast and the Furious: Altinity CEO Robert Hodges' ClickHouse Joyride
35:46
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Buckle up for a high-octane conversation on tearing up the data highways with ClickHouse. Altinity CEO Robert Hodges takes the wheel to navigate building fast analytics engines that would smoke any legacy database in a street race. Learn how their souped-up columnar database design wrings out blistering acceleration measured in milliseconds. If you…
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