))
The CX Nexus Podcast: Building Bridges in Business
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on August 17, 2024 23:05 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 404357912 series 3555768
Content provided by Chris Detzel and Nicole Saunders, Nicole Saunders, and Chris Detzel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris Detzel and Nicole Saunders, Nicole Saunders, and Chris Detzel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a wealth of knowledge gleaned from her extensive experience in community management across a diverse range of industries and company sizes. Chris Detzel complements this expertise with his invaluable insights from spearheading online communities and engagement initiatives at Reltio, making them a formidable duo in the realm of CX.
As they introduce themselves and the vision behind "CX Nexus," Nicole and Chris share their personal journeys in community management, shedding light on the unique challenges and triumphs they've encountered. Their narratives set the stage for the podcast's mission: to unravel the complexities of cross-functional collaboration within businesses and highlight the indispensable role of community in fostering synergy across various departments.
The hosts outline an ambitious plan for the podcast, aiming to invite guests from a myriad of roles—ranging from customer success and sales to product marketing and customer experience. These conversations are designed to offer listeners a panoramic view of how community engagement not only bridges gaps between different business functions but also enhances collective efforts towards achieving common goals.
"CX Nexus" positions itself as a treasure trove of insights for professionals entrenched in the spheres of customer experience, go-to-market strategies, marketing, customer support, product management, and leadership. Nicole and Chris are committed to delivering content that not only informs but also inspires professional growth and encourages a culture of collaboration and innovation within product companies.
The essence of the podcast is encapsulated in its goal to showcase the interconnectedness of roles within organizations and how these connections contribute to strategic decision-making and business success. Nicole and Chris emphasize the importance of listener engagement, inviting the audience to actively participate by subscribing across various platforms, suggesting topics, posing questions, and recommending guests through cxnexuspodcast@gmail.com
As "CX Nexus" embarks on its journey, Nicole and Chris stand at the helm, ready to guide their listeners through the evolving landscape of customer experience, armed with their expertise, vision, and an open invitation for everyone to join the conversation.
4 episodes
Share
