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CX Nexus Podcast

Nicole Saunders and Chris Detzel

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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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A monthly podcast series hosted by Colliers and Anjee Solanki, National Director of Retail Services for the U.S. Tune in every month for a fresh take on retail real estate and other related topics.
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Benzotired

Naftal Benisty

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Discussing the Benzodiazepine-Induced Neurological Dysfunction (BIND) pandemic with #heroes I meet along the way. Disclaimer: always consult your physician for medical advice. Benzotired is best listened to on #Spotify and https://podcasters.spotify.com/pod/show/benzotired. Listener discretion is advised. 🌐: https://benzotired.jimdosite.com/
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B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals. With easy and natural inquisitive banter, your host will tackle hard issues facing community leaders and managers in their day-to-day struggles, and yes, sometimes over a beer. From starting new communities, digitally transforming enterprise culture, moderation, and globalization techniques are all up for discussion. Make s ...
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Welcome to the Coach’s IDEA podcast. I am your host Marvin Okello. We would like to acknowledge that the land on which the Canadian Sport Institute Atlantic’s office, and training facility is located, is the unceded territory of the Mi‘kmaq people. The meaning behind the IDEA acronym is Inclusion, Diversity, Equity and Accessibility (in both physical and financial aspects). The podcast’s purpose is to share the stories from the many diverse coaches across Atlantic Canada and their experience ...
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Lÿden Foust, CEO of Spatial AI, joins Anjee Solanki for this month's episode of Retail Recorded. One of retail's biggest challenges is identifying its core consumers; Spatial AI works with brands to surface its best customers by leveraging social media, retail visitation, and demographic data to classify their behavioral patterns by type and trade …
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In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …
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Welcome to the Coaches' Idea Podcast, hosted by Marvin Okello. In this episode, we dive into the world of mental performance consulting with our esteemed guests, Nicole Kuzmich and Simon Taylor. Both certified mental performance consultants at CSIA, Nicole and Simon share their unique journeys and insights into their work with coaches. Nicole, a fo…
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Join host Anjee Solanki on Retail Recorded as she sits down with Alberta Waller, Senior VP for Real Estate Management Services at Colliers, in a conversation about valuable insights on the effective management of retail shopping centers amidst evolving challenges, offering practical tips for addressing rising operational costs, and emphasizing the …
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May 20th, 2024This episode is dedicated to the love of my life 💙Frank💙.In this indefinite last episode of Benzotired: I reflect on nearly two years of podcasting and share how significantly I've healed since my withdrawal.As I've healed, I have been doing what I always wanted to do: live life. After facing certain doom and magically survive, I am a…
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May 17th, 2024In this (second-to-last indefinite) (bonus) episode: I speak with Nicole Lamberson, a Physician Assistant (P.A.) about benzo lingo: explaining and discussing language we use in the Benzo harmed community.Nicole is the Medical Director of the Benzodiazepine Information Coalition (BIC) and is incredibly engaged in the Benzo harmed commu…
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In this episode of the "Coaches' Idea" podcast, host Marvin Okello and his guest, Dave Green, delve into the topics of Inclusion, Diversity, Equity, and Accessibility (IDEA) in sports. Green, a respected community leader and Diversity and Inclusion specialist, takes listeners on a journey of his experiences in the realm of sports, from his days as …
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May 13th, 2024This episode is dedicated to Fronçois Chapet*🇨🇦 ✝️In this (bonus) episode: I team up with my friend Emma Saunders to discuss tinnitus. Emma and I got prescribed Benzodiazepines to deal with our tinnitus. In episode #3 of Benzotired we touch on our tinnitus briefly. Emma got tinnitus from Covid-19 and I got tinnitus from Lyme and/or th…
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April 19th, 2024In this episode: I catch up with Haeley (featured on episode 10). Haeley briefly shares her Benzo story and how she has being doing after her last appearance on Benzotired.Haeley started to implement liquid compounded Diazepam / Valium at 15 milligrams and has microtapered down to 9 milligrams ever since.Haeley and her husband Tom l…
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This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…
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April 2nd, 2024In memory of dr. Christy Huff ✝️.In this (bonus) episode: I have an informal conversation about working with BIND (Benzodiazepine Induced Neurological Dysfunction) with my friends Emma Saunders 🇬🇧 (from beatingthebenzo.com) and Emma Hames 🇬🇧 (producer of the documentary Toxsick).If you want to honor dr. Christy Huff and/or find more …
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CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …
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In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…
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Welcome to the first episode of the Coach's IDEA podcast. Allison Saunders is the Canadian Sport Institute Atlantic’s Community Coaching Lead and has been selected to coach the female indoor volleyball team for the 2025 Canada Games. Allison is a high level volleyball player who began coaching as a way of giving back to the community by creating hi…
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In this month's episode of Retail Recorded, Anjee Solanki chats with Michael Lirtzman, Colliers Head of Office Agency Leasing, on how retail supports office environments. Together, they discuss the evolution and the revitalization of office buildings through experiential amenities, leasing dynamics, and the future of office, retail and service that…
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In this month's episode of Retail Recorded, Nicole Larson, NationalManager of Retail Research at Colliers, joins host Anjee Solanki for a lively recap of retail highlights for 2023. From the Black Friday that wasn't and the growth of educated consumers spending more in-store, Anjee and Nicole share insights into the influences driving consumer beha…
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December 12th, 2023In this episode: Dr. Mark Horowitz, MBBS PhD has lived experience being harmed by antidepressants. He is the author of a handbook on how to safely stop psychiatric drugs called the Maudsley Deprescribing Guidelines.It will be published in the UK and Europe on the 7th of March, 2024 and in the US on the 8th of April. It can be pre…
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November 22nd, 2023In this episode: Tijs Synaeve from Belgium. After the sudden passing of his father in 2005, Tijs suffered from anxiety attacks. Tijs self medicated with alcohol to try to cope. Upon seeing a psychiatrist, he was prescribed the Benzodiazepine Tranxène (Clorazepate), antidepressants and eventually a staggering 8 milligrams of Rivot…
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In this month's episode of Retail Recorded, Anjee Solanki and NeilSaunders, Managing Director and Retail Analyst at GlobalData Retail, discuss retail trends with a recap of 2023 and a forecast of what's in store for 2024.Highlights include retail's expected growth in 2024, as consumers prioritize value channels, the impact of e-commerce on retail s…
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November 13th, 2023In this episode: Alison Canavan, a former international model from Ireland. An acclaimed international speaker, wellness coach, and mindfulness advocate.Overcoming mental health struggles and addictions, Alison found healing and transformed herself into a source of inspiration. Named one of the Top 8 Transformational Coaches in t…
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November 7th, 2023In this (special) episode: Dr. Sanjay Gupta, a Consultant Cardiologist at York Teaching Hospital in York, United Kingdom. He also represents general medicine on the patient safety group and is a HYMS tutor and has been awarded 2 clinical excellence awards.Dr. Gupta was so kind to take the time to answer my questions and shares his…
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November 7th, 2023In this episode: Holly Hardman, Director/Producer of the documentary As Prescribed. Her personal episode is featured on Benzotired episode #20. Holly speaks openly about making the film and using it for Benzodiazepine harm awareness and change.Holly Hardman entered the media field as a researcher and worked for Rolling Stone, PBS,…
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As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year. Key topics covered: The importance of end-of-year reporting to benchmark progress, justify budget/resources, and set goals. Nicole explains how quant…
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November 1st, 2023In this episode: Melissa Bond, a narrative journalist, poet and matriarch to Salt Lake City’s Slam Scene. The Salt Lake Tribune and the New York Post have both done features on Bond's book Blood Orange Night, her memoir about becoming dependent upon and then withdrawing from Benzodiazepines. Blood Orange Night was published by Sim…
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October 31st, 2023In this episode: Jane Kotze from South Africa. Jane got prescribed several psychotropic drugs. The first drug she was precribed was Prozac (Fluoxetine) at 18 years old, after a 15 minute consultation with a psychiatrist who diagnosed her with a bipolar disorder and having a chemical imbalance. Over the years she was put on a stagg…
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In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program. Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more opportunities to connect with each other. The goal of the prog…
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October 17th, 2023In this episode: Nicole Lamberson, Physician Assistent. She has lived experience in that she is enduring protracted injury from prescribed psychiatric drug polypharmacy and an over-rapid withdrawal, that occured in a detox center, back in 2010. Nicole is involved in various withdrawal-related initiatives, including: she serves on …
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This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024. Some of the main topics covered include: How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functio…
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October 16th, 2023In this episode: Geraldine Burns has been a pioneer in helping to get the word out about the potential dangers of benzodiazepines. In 1999 she started the first Internet support group for people wishing to withdraw from tranquilizers or already off and having problems. She is dedicated to the responsible and informed use of this c…
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In this month's episode of Retail Recorded, Anjee Solanki interviewsDimitri LaLagos, SVP of Leasing and Retail Development, at Triple Five, the holding company that owns and operates American Dream in New Jersey. Anjee and Dimitri discuss the complexities of retail, what it takes to curate the tenant mix for a global attraction five miles from Time…
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In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building. They explore how AI chatbots may take over some routine com…
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Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a marketing channel? In this episode, hosts Chris Detzel and Nicole Saunders dive into creative tactics for leveraging partners as community advocates. Drawing from their extensive expe…
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August 7th, 2023In this episode: Angie Peacock was prescribed Benzodiazepines and other psych meds after suffering from PTSD for many years. Angie tapered her Benzodiazepine the last of all her meds and suffered severe withdrawal. She was featured on the documentary film "Medicating Normal". During her journey, she has become an advocate for the dr…
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August 1st, 2023In this episode: Amy Barnett, a hairstylist from Chicago, Illinois. Amy got prescribed several Benzodiazepines twenty years ago for anxiety. She had been taking Valium (Diazepam) when needed. After that prescription, she was prescribed Klonopin (Clonazepam), Xanax (Alprazolam) and other drugs. Amy shares her story of underlying trau…
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In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how community management is evolving to be more cross-functional, with community professionals embedding in other teams like social media and customer success. Inspired by FeverBee: The ‘…
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July 26th, 2023In this episode: Chris Paige, Master of Social Work (MSW), has been a licensed clinical social worker for over 20 years. He is the founder and executive director for the institute of akathasia. Chris was prescribed Ciprofloxacine (Cipro) for a prostate infection for a long time. After a second time being prescribed Klonopin (Clonazep…
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July 17th, 2023In this episode: Mieke Janssens from Belgium. Mieke got exposed to Benzodiazepines through alternative ways; the party scene and online. Mieke used Benzos initially to sleep, but later on used them to be sedated. Mieke used high dosages of Lendormin (Brotizolam) and Dormicum (Midazolam / Versed / Hypnovel) whilst on opiods for back p…
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In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer success teams in order to drive greater customer engagement. They discuss tactics for integrating community into the customer journey from the outset, including onboarding new customer…
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In this month's episode of Retail Recorded, Anjee Solanki discusses the grocery landscape with Doug Munson, Head of Advisory Services at RetailStat, a retail data and intelligence provider. Doug, who has visited over 19,000 physical grocery stores, shares his in-depth knowledge of the space and insights into the tenant relationship. Throughout the …
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July 17th, 2023 (recorded July 15th, 2023)In this episode: Haeley (from episode 10), Emma S.* discuss the Dutch talkshow "B&W" that covered Benzodiazepines in 2002. Next to commenting the TV show, we cover some personal notes, Ada v Ativan, antidepressants and much more.Starring in the talkshow:Sonja Barend - Host "Sonya"Mrs. de Clerck - User "Mrs.…
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July 17th, 2023In this episode: part 1 of 2 of the Dutch TV show Barend & Witteman "Benzodiazepine verslaving" (Benzodiazepine addiction) aired in 2002. Network: VARA. ⚠️ This is a video in Dutch ⚠️, which I translated. The subtitled video is only available on Spotify. If you are unable or unwilling to view, please select the seperate part 2 of the…
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"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this particular episode, the duo explores the challenging topic of navigating change and maintaining stability as a community manager amidst management turnover and significant organization…
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Recorded June 28th, 2023In this episode: I have a conversation with fellow Dutchie Pauline Dinkelberg. Originally trained as a ICU nurse, Pauline has been the chairwomen of the non-profit Vereniging Afbouwmedicatie (Association Tapermedication) since 2019. After some physical and psychological issues, Pauline developed insomnia. After having used a…
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Recorded June 9th, 2023In this episode, Holly Hardman, a film maker and within the Benzo community best known for her documentary "As Prescribed". In this episode Holly shares her personal experience with Benzodiazepines. Holly has been dealing with health issues throughout her life and struggled with insomnia. Many years ago she had used Xanax (Al…
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Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discourse revolves around the transformative role and significance of community in today's organizations, offering invaluable insights and perspectives for both veterans and newcomers in the…
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Recorded June 5th, 2023In this episode: Jess Zanotti; a Renaissance Woman; a multidimensional artist, wardrobe stylist and creative director. She was precribed Xanax (Alprazolam) for panic attacks and SSRI's over seven years ago. After ten years using prescription drugs as prescribed, she quit cold turkey, without knowing anything about safely comi…
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In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in a business setting. The episode commences with a light-hearted discussion about personal exercise routines in the summer before shifting gears to Nicole's extensive experience in fost…
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This podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversation, Michael Burke and Chris Detzel explore the crucial role online communities play in the modern digital business environment. Detzel, an expert in building these communities, outline…
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June 12th, 2023In this episode: author and podcaster D E Foster shares his personal Benzodiazepine story. D was prescribed Klonopin (Clonazepam) for stomach issues. After D tapered his Benzodiazepine, he researched the topic and wrote a book: "Benzo Free: The World of Anxiety Drugs and the Reality of Withdrawal". Subsequently, he started his renown…
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May 27th, 2023In this episode: Dan Landauer. Struggling with anxiety as a young boy, he got prescribed Zoloft (Setraline) in his teens. Later in life Dan was prescribed multiple Benzodiazepines, like Ativan (Lorazepam) and Klonopin (Clonazepam). Dan checked into a rehab and they tapered him of all his psych meds in a staggering 9 days. Now, more th…
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