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The Key to Customer Satisfaction: Answering the Price Question
Manage episode 397933209 series 2420354
Join Shawn, known as "The BDC Alchemist," and Herb as they delve into the controversial theory surrounding the true essence of BDC (Business Development Center) departments. Are BDCs in the automotive space genuinely cultivating business or merely elevated call centers? Explore, from Shawn's perspective, the pivotal role of coaching as a crucial ingredient for success. Uncover how many opportunities lie concealed within the areas of deficiencies, often unbeknownst to decision-makers in car dealerships. This discussion promises to challenge preconceptions and shed light on the transformative potential of a well-crafted BDC strategy in the automotive industry.
Connect with Shawn
📞Mobile - 514.799.7996
🎩LinkedIn - linkedin.com/in/shawn-armorer-b6200a46
🌐Website - https://bdcalchemy.com/
📧Emil - jshon77@hotmail.com
If you're seeking trusted partners to enhance your dealership's success, click the link below to leverage our extensive experience and benefit from exclusive volume discounts.
📱https://dealertalk.io/our-partner/
🛬 Frikintech - https://frikintech.com/about/partners/dealertalk/
👓 Foureyes.io - https://lps.foureyes.io/free-trial?fe...
🎥 Covideo - https://www.covideo.com/codirect/?utm...
📱 RunMyLease - https://www.runmylease.com/lead-gener...
🛻 Simple Recon - DealerTalk – Simple Recon ⏰Highlights⏰: 00:00 Introduction. 04:00 Why the focus should be on adding value. 16:00 What is a business case for your BDC? 18:00 What is Herb's definition of a BDC 27:00 Why inbound a constraint on your BDC department 32:10 What is the definition of a BDC 42:00 Are you providing training for your BDC agents and managers? 58:36 The next five years Subscribe to My Channel:
YouTube: / @dealertalk Follow the podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/dealer-talk/id1425674535?mt=2.
Send a voice message to the podcast: https://podcasters.spotify.com/pod/sh..
Support the podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support
--- Support this podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support
172 episodes
Manage episode 397933209 series 2420354
Join Shawn, known as "The BDC Alchemist," and Herb as they delve into the controversial theory surrounding the true essence of BDC (Business Development Center) departments. Are BDCs in the automotive space genuinely cultivating business or merely elevated call centers? Explore, from Shawn's perspective, the pivotal role of coaching as a crucial ingredient for success. Uncover how many opportunities lie concealed within the areas of deficiencies, often unbeknownst to decision-makers in car dealerships. This discussion promises to challenge preconceptions and shed light on the transformative potential of a well-crafted BDC strategy in the automotive industry.
Connect with Shawn
📞Mobile - 514.799.7996
🎩LinkedIn - linkedin.com/in/shawn-armorer-b6200a46
🌐Website - https://bdcalchemy.com/
📧Emil - jshon77@hotmail.com
If you're seeking trusted partners to enhance your dealership's success, click the link below to leverage our extensive experience and benefit from exclusive volume discounts.
📱https://dealertalk.io/our-partner/
🛬 Frikintech - https://frikintech.com/about/partners/dealertalk/
👓 Foureyes.io - https://lps.foureyes.io/free-trial?fe...
🎥 Covideo - https://www.covideo.com/codirect/?utm...
📱 RunMyLease - https://www.runmylease.com/lead-gener...
🛻 Simple Recon - DealerTalk – Simple Recon ⏰Highlights⏰: 00:00 Introduction. 04:00 Why the focus should be on adding value. 16:00 What is a business case for your BDC? 18:00 What is Herb's definition of a BDC 27:00 Why inbound a constraint on your BDC department 32:10 What is the definition of a BDC 42:00 Are you providing training for your BDC agents and managers? 58:36 The next five years Subscribe to My Channel:
YouTube: / @dealertalk Follow the podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/dealer-talk/id1425674535?mt=2.
Send a voice message to the podcast: https://podcasters.spotify.com/pod/sh..
Support the podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support
--- Support this podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support
172 episodes
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