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Dear Scott Show - Ep 6 - Is your team successful at hygiene reappointing? | The purpose of a patient checklist
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In the 6th episode of the Dear Scott Show, Dr. Scott Luene answers a question from a dentist who has seen a drop in their hygiene reappointment numbers after adding two new hygienists to their practice. He explains that reappointment is crucial, as the national average for reappointment is only 59%, and identifies three gaps where patients may not be rescheduled: patients not being reappointed by the hygienist, new patients who need scaling and root planing not being rescheduled, and patients who decline to scale and root planing not being rescheduled.
He recommends a system where patients are automatically rescheduled, and scripts for ensuring patients are reappointed during their visits. Dr. Scott Luene emphasizes the importance of mindset in ensuring patients are not lost to the practice.
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