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Dear Scott Show - Ep 9 - Net promoter score | Why you should phase treatment
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In Episode 9 of the Dear Scott Show, Scott Leune discusses phasing dental treatment
and incorporate Net Promoter Score (NPS) into dental practices.
He suggests dividing dental treatment plans into two phases for new patients to build trust and potentially increase case acceptance.
Additionally, Scott encourages dental practices to implement NPS as a metric to measure customer and employee satisfaction, helping to track changes, identify early problems, and measure the impact of changes in team members or policies.
Dental practices can compare their NPS to industry standards and use it as a tool for continuous improvement.
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