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Beyond the Desk: Rebecca's Secrets to Elevating Your Patient’s Experience
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Beyond the Desk: Rebecca's Secrets to Elevating Your Patient’s Experience
In this episode of the Dental Decoders Podcast, host Brittany Rogars interviews her guest-host Rebecca. The interview provides insights into Rebecca's rich history in the dental industry, starting from her dad’s solo practice up to her current endeavors with her own business as a transformational dental coach. They spoke about the personal touch and strong patient focus that characterizes the dental industry. Rebecca shared some proven tips that she leveraged in building trust and rapport in her dental practice, like using a mirror while answering phone calls to ensure a positive tone. She also elaborated on how introducing virtual front desk teams from another country helped tackle turnover issues at the practices she was working with. Rebecca ended the interview by sharing her decoding moment, attributing some of her success to her involvement with the American Association of Dental Office Managers, emphasizing on the support and resources the community provides to office leaders who sometimes might feel isolated in their roles.
00:47 Introduction and Welcome
01:17 Getting to Know Rebecca: Her Journey in Dentistry
03:17 The Importance of Building Trust and Relationships in Dental Practice
05:06 Tips for Building Trust and Relationships: The Mirror Technique
06:49 Out-of-the-Box Idea: Virtual Front Desk Team Members
11:23 The Impact of Virtual Team Members on Patient Experience
14:20 Introducing Transformational Dental Coaching
16:30 Ideal Clients for Transformational Dental Coaching
19:17 Decoding Moment: Discovering the American Association of Dental Office Managers (AADOM)
22:53 Conclusion and Farewell
Contact Rebecca:
YourTDCoach.com
About Rebecca:
Rebecca's mission is clear: to empower dental teams and individuals to unlock their full potential. She believes that every team member possesses unique skills and abilities waiting to be harnessed, and she's here to guide you on that transformative journey.
At Transformational Dental Coaching, they focus on results. Their approach is all about enhancing and developing your team's existing skill sets, so you can deliver the best possible patient-centered and customer service-driven care without sacrificing efficiency or profitability.
Rebecca's expertise spans from front desk coordination and insurance specialization to office management, practice administration, and even Chief Operations Officer roles. She's been there, done that, and knows exactly what it takes to thrive in the dental industry.
Rebecca's unique blend of leadership and transformational training is what sets her apart. She has a knack for uncovering hidden potentials and cultivating growth strategies that will propel your team to greatness. Her focus on creative communication and leadership ensures that her strategies are not only effective but also easy to implement.
As a Lifetime member of the American Association of Dental Office Managers (AADOM), Acting Vice President of her local AADOM chapter, and a Fellowship recipient in 2023, Rebecca is deeply committed to the dental community. Her dedication to excellence is second to none.
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