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Dental Practice Patient Experience Insights
Manage episode 442330123 series 3571257
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In this video, I share valuable insights on enhancing patient experiences in dental practices based on observations from Disney World and Ritz Carlton. I discuss the importance of creating a warm and welcoming atmosphere, personalization, and empowering every employee to prioritize patient satisfaction. I challenge viewers to evaluate their practice's ambiance, interactions, and overall patient journey to foster loyalty and positive referrals.
Chapters
00:00 - Setting the Stage with Disney World Experiences
03:07 - Creating Immersive Environments
06:49 - Empowering Employees for Patient Care
08:44 - Personalization and Special Touches
Learning from Disney World for Dental Practices
- Immersive Experience
- Disney World creates immersive experiences through attention to detail in visuals, scents, and music.
- Dental practices can create a calming environment by focusing on mood, music, and smells to reduce patient anxiety.
- Empowered Employees
- Disney empowers all employees to solve problems and create amazing experiences for visitors.
- Dental offices can empower their team to make patients feel special and valued, leading to a positive experience.
- Personalization
- Disney personalizes experiences using technology like watches to greet visitors by name.
- Dental practices can use patient information to greet individuals personally and make them feel special.
- Transparency
- Disney provides real-time wait information for rides, promoting transparency.
- Dental practices should communicate openly with patients about wait times and delays to avoid negative experiences.
- Training and Continuous Improvement
- Disney emphasizes training for employees to ensure top-notch service.
- Dental practices should focus on continuous improvement to create a welcoming and anxiety-free environment for patients.
- Creating a Memorable Experience
- Focus on creating a warm, welcoming environment in dental practices to encourage patients to return.
- Building a positive patient experience leads to patient retention and referrals, which are key to the success of a dental practice.
Featured Client:
Knox Valley Dental - https://knoxvalleydental.com
Map - https://g.co/kgs/7ZidkNd
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