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continue reading
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Kelly Robinson - Home Depot
Manage episode 180996610 series 1419365
Content provided by J Cornelius, J Cornelius: Brand Strategist, Experience Designer, and Business Consultant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by J Cornelius, J Cornelius: Brand Strategist, Experience Designer, and Business Consultant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You might not think of Home Depot as a leader in human centered design, but 1.5 Billion transactions a year has taught them a few things. Today we'll talk with Kelly Robinson about how they're using UX and content strategy to keep customers happy and coming back for more.
Kelly is a UX content strategist with The Home Depot. She’s spearheaded content and design initiatives across multiple industries, from retailers like eBay to entertainment companies like Blue Man Group. Her specialties include information architecture, UX writing, user research, and front-end development. Kelly is an animal welfare advocate who finds delight in songwriting, camping, and spooky stories.
Hosted on Acast. See acast.com/privacy for more information.
52 episodes
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Manage episode 180996610 series 1419365
Content provided by J Cornelius, J Cornelius: Brand Strategist, Experience Designer, and Business Consultant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by J Cornelius, J Cornelius: Brand Strategist, Experience Designer, and Business Consultant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You might not think of Home Depot as a leader in human centered design, but 1.5 Billion transactions a year has taught them a few things. Today we'll talk with Kelly Robinson about how they're using UX and content strategy to keep customers happy and coming back for more.
Kelly is a UX content strategist with The Home Depot. She’s spearheaded content and design initiatives across multiple industries, from retailers like eBay to entertainment companies like Blue Man Group. Her specialties include information architecture, UX writing, user research, and front-end development. Kelly is an animal welfare advocate who finds delight in songwriting, camping, and spooky stories.
Hosted on Acast. See acast.com/privacy for more information.
52 episodes
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Similar to Design Driven
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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