110 - The Evolution of ServiceNow's Design System with Meredith Van Lier

Design Systems Podcast

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Today on the podcast, we talk to Meredith Van Lier, the director of product management at ServiceNow. Chris and Meredith discuss the unique evolution of ServiceNow's design system and its shift towards a more flexible and user-centric design approach, emphasizing collaboration, automation, and accessibility. Learn about the strategic vision, collaborative efforts, and meticulous attention to quality defining ServiceNow's design system.

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Guest

Meredith Van Lier is the Director of Product Management, leading a team of product managers responsible for the Horizon Design System and UX foundations at ServiceNow. She provides product direction and strategy, focusing on driving modern experiences by enabling customers to design and build great experiences through the use of the design system. Meredith has more than 15 years of experience across enterprise, finance and consumer spaces.

Host
Chris Strahl is co-founder and CEO of Knapsack, host of @TheDSPod, DnD DM, and occasional river guide. You can find Chris on Twitter as @chrisstrahl and on LinkedIn.

Sponsor
Sponsored by Knapsack, the design system platform that brings teams together. Learn more at knapsack.cloud.

Chapters

1. Design system initially internal, now open to customers. (00:00:00)

2. Design system allows users to brand experience. (00:03:49)

3. Flexible, open design system for end users. (00:07:02)

4. UX closely aligned with product organization's vision. (00:09:56)

5. Different teams have specific areas of focus. (00:13:13)

6. Planning for business growth and customer needs. (00:19:06)

7. Expanding design system for diverse ecosystems. (00:22:31)

8. Design systems integrated as natural way of work. (00:25:17)

9. High quality design system with rigorous standards. (00:28:09)

10. Team builds automation and prioritizes high standards. (00:30:15)

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