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Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
Manage episode 363789135 series 2978868
Content provided by Tyfone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tyfone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.
97 episodes
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Manage episode 363789135 series 2978868
Content provided by Tyfone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tyfone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.
97 episodes
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Similar to Digital Banking Podcast
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continue reading
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continue reading
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