How to be a Supercommunicator

DISCovering You

Hi Listeners! I’m excited to welcome you back for our first episode of Season 3!

Today we’re going to be talking about how to become a Supercommunicator, but before we dive in, Let’s do this month’s DISC analogy.

Of all the metaphors, examples, comparisons I’ve done, Social Media has been the DISC analogy that most resonates with people. I had removed it from my Slide Deck when Twitter changed to X, but based on popular demand LOL, I’ve brought it back. So, I give you, an updated DISC as Social Media:

D – X (formerly Twitter): Direct, concise, thrives in conflict

I – Instagram and tik tok: Hearts abound, (no thumbs up liking as on other platforms) aesthetically pleasing, trendy

S – Facebook: Supportive, more space for connection and conversation

C – Linked In: Facts over feelings, business focused

I read a really insightful book on the hiatus by Charles Duhigg, called Supercommunicators, How to Unlock the Secret Language of Connection. Well, you can imagine that got my attention, right? Totally in my wheelhouse.

The book is very comprehensive with tons of great material, which I could never cover here, but I’m going to try and distill the main points.

The author, Duhigg, starts the book by explaining why he was inspired to write it.

He says, “this book was born, in part, from my own failures at communication”.

He goes on to say that he was confused by his failures because as a writer he’s supposed to communicate for a living!

He recounts a story of a work project he was managing and was doing very well at it analytically speaking – doing schedules and logistics. (I’m going to put in my guess right now, that Charles has a High C) 😊

BUT…he realized he was failing at connecting with the people he was working with. When they came to him with issues, he responded with practical fixes. He came to realize that they were looking for empathy, but instead of listening to how they were feeling, he responded with practical solutions.

He also noticed this pattern playing out at home in his family life and this was particularly frustrating because these were the people in his life that mattered the most!

In his quest for understanding, he came away with a key finding:

There are 3 different types of conversations. If we aren’t having the same type of conversation with our partners, colleagues, family members, at the same moment, we won’t be able to connect with each other.

Researchers have studied how our mind operates during different types of conversations. It turns out that different parts of our brains are activated, depending on the type of discussion.

Duhigg breaks down this research into 3 mindsets, each corresponding to a different conversation style. Please enjoy!

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