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Chris Featherstone Talks About Building Omnichannel Virtual Assistants - Episode 1
Manage episode 302801268 series 2984858
Content provided by Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.
- How true intelligent virtual assistants (IVA’s) differ from chatbots
- The unique challenges of designing for voice
- Selecting the right problems to solve with IVA’s
- Skills and talents needed for success
- Getting past stumbling blocks in order to scale
Thanks to our sponsors:
48 episodes
Share
Manage episode 302801268 series 2984858
Content provided by Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.
- How true intelligent virtual assistants (IVA’s) differ from chatbots
- The unique challenges of designing for voice
- Selecting the right problems to solve with IVA’s
- Skills and talents needed for success
- Getting past stumbling blocks in order to scale
Thanks to our sponsors:
48 episodes
All episodes
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Similar to Earley AI Podcast
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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…
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