Go offline with the Player FM app!
Chris Featherstone Talks About Building Omnichannel Virtual Assistants - Episode 1
Manage episode 302801268 series 2984858
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.
- How true intelligent virtual assistants (IVA’s) differ from chatbots
- The unique challenges of designing for voice
- Selecting the right problems to solve with IVA’s
- Skills and talents needed for success
- Getting past stumbling blocks in order to scale
Thanks to our sponsors:
54 episodes
Manage episode 302801268 series 2984858
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.
- How true intelligent virtual assistants (IVA’s) differ from chatbots
- The unique challenges of designing for voice
- Selecting the right problems to solve with IVA’s
- Skills and talents needed for success
- Getting past stumbling blocks in order to scale
Thanks to our sponsors:
54 episodes
Toate episoadele
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.