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The Impact of ChatGPT and other AI Chatbots on Customer Service
Manage episode 354857014 series 3441568
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Get ready to dive into the exciting world of AI and its impact on customer service. In this podcast, we'll take you on a journey through the evolution of AI, from the early days of automated phone trees to today's advanced chatbots. Discover the benefits of AI in customer service, including faster and more personalized experiences. We'll also explore the different types of AI applications in customer service, including chatbots, virtual assistants, and automated customer service, and discuss their unique strengths and weaknesses.
But it's not all sunshine and rainbows. We'll address the challenges and risks of using AI in customer service, including the need for accuracy, consistency, and ethical use. And we won't ignore the elephant in the room: the future of work and job loss. But don't worry, we'll also cover why AI is here to augment and enhance human capabilities, not replace them.
So, what do you need to know to stay ahead of the game when it comes to AI and customer service? Our expert host will guide you through the process of building an AI strategy and forming an AI-powered customer service team. From understanding your customers' needs to keeping an eye on future AI technologies, we'll make sure you have all the knowledge you need to succeed.
Join us for this informative and entertaining podcast and learn everything you need to know about AI and customer service. Don't miss out on this opportunity to enhance your knowledge and bring your customer service game to the next level!
We would love to hear your feedback on our episodes and any questions you may have about eCommerce, branding, and marketing. Please leave your comments on our channel and we will do our best to address them in future episodes.
Thank you for tuning in and we look forward to continuing this journey with you.
If you would like to have a chat about your business, do contact me on:
If you would like to be a guest on the show, feel free in emailing me: mark@upment.com
- To learn more about my company, please visit Upment.com
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