))
18. McShipping Secrets: How to Reduce Your CX Tickets
Manage episode 385205094 series 3264255
Content provided by Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Emerson dives into 5 ways you can reduce your customer service emails and even drops a little nugget that we'll call the McShipping Secret.
Focusing on a tool in each category you can reduce your CX tickets by up to 50% or more!
- Address Validation - Address Validator Plus
- Post purchase order editing - Orderify
- FAQ or Knowledge base Section - Gorgias or Helpscout
- Automating Returns and Exchanges process - CREW by Corso
- Shipping protection/insurance - Green Shipping Protection by Corso
- Tracking page with updates - Malomo or Wonderment
If you have any thoughts on this topic, or if we missed any amazing apps, let us know on LinkedIn:
31 episodes
Share
