19. How to Manage Shipments In Transit

Ecommerce Unlocked

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8M ago 14:59

MP3•Episode home

Did you know that 1 in 20 orders fail delivery on the first attempt?! Or that at least 2-3% of orders aren't delivered on time, no matter which carrier? This means a significant portion of your customers are going to have shipping issues or questions! Today we are talking about how to handle those issues and give your customer the best experience possible!

Here are some of the things we discuss:

Have a great help desk process
Have an easy to use branded tracking page
Use a shipping method that has tracking
Use Shopify's new shipment tracking tabs functionality.

31 episodes

19. How to Manage Shipments In Transit

Ecommerce Unlocked

published 8M ago

MP3•Episode home

Here are some of the things we discuss:

Have a great help desk process
Have an easy to use branded tracking page
Use a shipping method that has tracking
Use Shopify's new shipment tracking tabs functionality.

31 episodes

All episodes

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