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Ryan McEniff – Streamlining Home Care Operations
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Ryan McEniff is the owner of Minute Women Home Care, a premium non-medical service provider that enables their clients to live at home with dignity and respect by assisting with their activities & norms of daily living. As a passionate public speaker, Ryan focuses on Senior care, AgeTech, Sales, Marketing, and Productivity, delivering actionable insights with humor and honesty.
Today, Ryan shares his expertise on the critical importance of partnership and referral relationships, the power of collective wisdom found in mastermind groups, and the transformative impact of implementing the Entrepreneur Operating System (EOS) in business.
Throughout their conversation, Ryan and Lee discuss the practicalities of running a home care agency, the indispensable role of a strong and reliable team, and the critical need for structure and customer service excellence. We'll also explore the challenges and potential of expanding business horizons, while Lee shares his passionate vision for transforming public perceptions of senior care.
Moreover, we'll introduce you to key strategies, including cloud-based solutions for team progress tracking, and the educational resources offered by Minute Women Home Care. With over five decades of experience and a specialized focus on dementia care, Ryan provides invaluable insights into maintaining high-quality care amidst industry changes, such as the impending CMS rule.
Takeaways
- Focus on core services for quality.
- Use EOS for operational efficiency.
- Build partnerships for growth.
Connect with Ryan McEniff
Website: www.mwhomecare.com
LinkedIn: www.linkedin.com/in/ryanmceniff
Timestamps
00:00 Massachusetts lacks regulation in home care agencies.
03:36 Challenges include lack of caregiver training incentives.
08:51 Balancing business and charity in specialized niche.
10:48 Increased minimum wage creates competition in caregiving.
14:03 Training programs prepare caregivers for dementia challenges.
17:28 Discussion on dementia care training and pioneer.
20:00 Challenges in providing affordable home care services.
25:44 Family-run home care company founded in 1969.
28:42 Stick to one thing, focus on it.
32:18 Choosing different direction, citing collective expertise.
34:34 Self-improvement books summarized in blog posts.
37:26 Great reminders and ideas for audience growth.
40:56 Structured meetings make a difference in leadership.
45:10 Sarah Barker guides and educates caregivers on marketing.
49:12 Comprehensive assessment and referrals for clients.
52:46 Confidently addressing issues in senior care.
54:35 Emphasizing importance of having a strong team.
57:25 Gratitude for teamwork and community in podcast.
Book a call with Lee Berkowitz: www.welcomebackhomecare.com
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