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024: Crafting Unforgettable Customer Experiences
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Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Learn how local speaking engagements led to national demand, culminating in the publication of "Secret Service" in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.
Uncover the essential skills for mastering customer service and relationship building within any organization. We explore practical techniques like "beat the greet" and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Gain insights into the challenges of maintaining people skills in our increasingly digital world and why strong interpersonal connections are more valuable than ever.
Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing the balance between short-term gains and long-term reputation. Hear why consistent customer service is crucial across all business seasons and how exceptional client care during peak times ensures continued loyalty. Join us for an engaging conversation filled with practical strategies and inspirational stories that will leave you inspired to elevate your customer service game.
John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius
The DiJulius Group
http://www.thedijuliusgroup.com
The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast
John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup
Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc
📒 The Books Referenced in this Episode: 📒
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The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth
https://amzn.to/4cEsfNg
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
Chapters
1. 024: Crafting Unforgettable Customer Experiences (00:00:00)
2. Path to Becoming a Successful Speaker (00:00:07)
3. Mastering Customer Service and Relationship Building (00:15:34)
4. Lessons in Entrepreneurship and Resilience (00:20:50)
5. Building Client Loyalty for Future Success (00:28:05)
24 episodes
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