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La Experiencia de Compra es la cosa más IMPORTANTE!
Manage episode 202366033 series 2147085
Content provided by Arturo Vera. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Arturo Vera or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Las estadísticas hablan claro! Cuando un cliente tiene una MALA experiencia comprando un producto o un servicio (que podría ser una mala atención al público, la falta de profesionalidad, falta de puntualidad, un producto defectuoso, etc.) Lo dice más o menos a 22 personas entre; amigos, familiares y conocidos. Y cuando tiene una experiencia POSITIVA lo dice más o menos a 9 personas! Ojo que no estoy hablando del producto, ni del precio. Me refiero a la EXPERIENCIA DE COMPRA que el cliente ha tenido mientras comprava el producto o el servicio! ¿Y porque es importante este concepto? Porque cualquier sea tu producto o servicio... Tu cliente después de algunas semanas o meses, difícilmente se recordará del producto que le haz vendido o del precio que ha pagado. Pero se recordará PERFECTAMENTE de la experiencia que le has hecho vivir mientras compraba ese producto o servicio! Si quieres más Contenidos de Valor te dejo mis enlaces: www.facebook.com/emprendedoreficaz
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Manage episode 202366033 series 2147085
Content provided by Arturo Vera. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Arturo Vera or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Las estadísticas hablan claro! Cuando un cliente tiene una MALA experiencia comprando un producto o un servicio (que podría ser una mala atención al público, la falta de profesionalidad, falta de puntualidad, un producto defectuoso, etc.) Lo dice más o menos a 22 personas entre; amigos, familiares y conocidos. Y cuando tiene una experiencia POSITIVA lo dice más o menos a 9 personas! Ojo que no estoy hablando del producto, ni del precio. Me refiero a la EXPERIENCIA DE COMPRA que el cliente ha tenido mientras comprava el producto o el servicio! ¿Y porque es importante este concepto? Porque cualquier sea tu producto o servicio... Tu cliente después de algunas semanas o meses, difícilmente se recordará del producto que le haz vendido o del precio que ha pagado. Pero se recordará PERFECTAMENTE de la experiencia que le has hecho vivir mientras compraba ese producto o servicio! Si quieres más Contenidos de Valor te dejo mis enlaces: www.facebook.com/emprendedoreficaz
…
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Similar to Emprendedor Eficaz
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
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continue reading
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