Five-time winner of Best Education Podcast in the Podcast Awards. Grammar Girl provides short, friendly tips to improve your writing and feed your love of the English language. Whether English is your first language or your second language, these grammar, punctuation, style, and business tips will make you a better and more successful writer. Grammar Girl is a Quick and Dirty Tips podcast.
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🎙️🎧 Podcast 15 │Training Module • Basic Internet Troubleshooting
Manage episode 401155864 series 3295079
Content provided by English for Customer Service Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by English for Customer Service Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting
Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered!
Introduction to Basic Troubleshooting for Internet Connectivity Training Module:
Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training module! In this module, we will equip you with essential skills and knowledge necessary to effectively troubleshoot internet connectivity issues for cell phones, particularly in the context of providing customer support for telecommunications companies serving American customers.
As an aspiring call center representative, understanding how to troubleshoot internet connectivity problems is crucial for providing exceptional customer service. Throughout this training, you will learn the fundamental steps of troubleshooting, essential vocabulary and terminology, the importance of empathy in assisting customers, and quick fixes for common issues.
By the end of this module, you will be able to confidently identify and resolve internet connectivity issues, communicate effectively with customers, and provide prompt solutions to ensure a seamless experience for them.
Let's dive in and explore the world of basic troubleshooting for internet connectivity!
Follow us on social media:
31 episodes
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Manage episode 401155864 series 3295079
Content provided by English for Customer Service Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by English for Customer Service Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting
Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered!
Introduction to Basic Troubleshooting for Internet Connectivity Training Module:
Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training module! In this module, we will equip you with essential skills and knowledge necessary to effectively troubleshoot internet connectivity issues for cell phones, particularly in the context of providing customer support for telecommunications companies serving American customers.
As an aspiring call center representative, understanding how to troubleshoot internet connectivity problems is crucial for providing exceptional customer service. Throughout this training, you will learn the fundamental steps of troubleshooting, essential vocabulary and terminology, the importance of empathy in assisting customers, and quick fixes for common issues.
By the end of this module, you will be able to confidently identify and resolve internet connectivity issues, communicate effectively with customers, and provide prompt solutions to ensure a seamless experience for them.
Let's dive in and explore the world of basic troubleshooting for internet connectivity!
Follow us on social media:
31 episodes
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Similar to English for Custmer Service Podcast
Five-time winner of Best Education Podcast in the Podcast Awards. Grammar Girl provides short, friendly tips to improve your writing and feed your love of the English language. Whether English is your first language or your second language, these grammar, punctuation, style, and business tips will make you a better and more successful writer. Grammar Girl is a Quick and Dirty Tips podcast.
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continue reading
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…
continue reading
A science guy from the deep south (Destin) and a humanities guy from the wild west (Matt Whitman) discuss deep questions with varying levels of maturity.
…
continue reading
Do your eyes glaze over when looking at a long list of annual health insurance enrollment options – or maybe while you’re trying to calculate how much you owe the IRS? You might be wondering the same thing we are: Where’s the guidebook for all of this grown-up stuff? Whether opening a bank account, refinancing student loans, or purchasing car insurance (...um, can we just roll the dice without it?), we’re just as confused as you are. Enter: “Grown-Up Stuff: How to Adult” a podcast dedicated ...
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continue reading
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continue reading
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Go offline with the Player FM app!
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