Backstage Business Secrets: How to Drive Operational Excellence

Experience Leadership - The Small Business Podcast

Backstage Business Secrets: Marc Haine Unveils Operational Excellence

We always have questions about leadership and business operations. If you are in a people-centric business, meaning, you have employees or customers, this episode is for you.

🛎 In this episode, Marc tackles thought-provoking questions submitted by you, our valued audience. During tis live session, questions can span from evolving customer experiences and fostering brand loyalty to innovative employee engagement tactics and the future of work. Regardless of the questions, this episode will be packed with actionable insights and real-life anecdotes that will empower you to transform your business.

The discussion centers around several key themes that are essential for success in today’s dynamic environment.
👉🏼 Continuous Learning and Seeking External Perspectives: Marc Haine emphasizes the importance of continuous learning and seeking external perspectives to navigate challenges effectively. This approach helps in staying adaptable and innovative in a rapidly changing market.

👉🏼 Prioritizing Safety and Crisis Management: Through a hotel crisis scenario, the speaker highlights the significance of prioritizing safety measures and effective crisis management protocols in ensuring business resilience.

👉🏼 Supportive Leadership Style and Embracing Failure: Drawing from theater experiences, the narrative advocates for a supportive leadership style that embraces failure as a stepping stone towards growth and improvement.

👉🏼 Technology for Personalized Customer Interactions: The discussion showcases the significance of leveraging technology, like Target’s data mining strategy, to enhance personalized customer interactions and improve overall customer experience.

👉🏼 Importance of Innovation, Employee Involvement, and Mentorship: Marc underscores the critical role of innovation, employee involvement, and mentorship in driving organizational success and fostering a culture of continuous improvement.

Staying Abreast of Industry Trends and Leadership Training: Marc Haine stresses the importance of staying informed about industry trends, investing in leadership training, and providing coaching during crisis situations as essential components for effective leadership in businesses.

----more----About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

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Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.