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Customer Loyalty: Becoming the Lifetime Financial Partner

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Manage episode 349295268 series 1459185
Content provided by Total Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Total Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer loyalty has taken on a new meaning and become more important as the industry evolves and financial institutions uncover the true value of lifetime loyalty. In turn, financial institutions must take a closer look at their loyalty strategy starting with the very first interaction with a customer – and throughout the entire lifecycle. Total Expert Founder & CEO Joe Welu and Chief Customer Officer Sue Woodard outline key steps to map out the customer journey and increase loyalty.

  continue reading

101 episodes

Artwork
iconShare
 
Manage episode 349295268 series 1459185
Content provided by Total Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Total Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer loyalty has taken on a new meaning and become more important as the industry evolves and financial institutions uncover the true value of lifetime loyalty. In turn, financial institutions must take a closer look at their loyalty strategy starting with the very first interaction with a customer – and throughout the entire lifecycle. Total Expert Founder & CEO Joe Welu and Chief Customer Officer Sue Woodard outline key steps to map out the customer journey and increase loyalty.

  continue reading

101 episodes

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