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How Product Innovation Changes Customer Experience

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Manage episode 349295259 series 1459185
Content provided by Total Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Total Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Service is in banking’s soul. It’s a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?

  continue reading

101 episodes

Artwork
iconShare
 
Manage episode 349295259 series 1459185
Content provided by Total Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Total Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Service is in banking’s soul. It’s a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?

  continue reading

101 episodes

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