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The Customer Experience Mindset in Collections
Manage episode 377718776 series 3337519
In this episode, Sidetrade’s Senior Customer Success Manager, Staci Cima discusses the idea behind adopting a customer experience mindset across the full Order-to-Cash cycle, but particularly as the foundation of your collections strategy. How do you collect and still practice customer centricity?
30 episodes
Manage episode 377718776 series 3337519
In this episode, Sidetrade’s Senior Customer Success Manager, Staci Cima discusses the idea behind adopting a customer experience mindset across the full Order-to-Cash cycle, but particularly as the foundation of your collections strategy. How do you collect and still practice customer centricity?
30 episodes
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