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Content provided by Focus on Customer Service, Dan Gingiss, and Dan Moriarty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Focus on Customer Service, Dan Gingiss, and Dan Moriarty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 48 - How Zappos Became Famous for Customer Service
Manage episode 172224696 series 134538
Content provided by Focus on Customer Service, Dan Gingiss, and Dan Moriarty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Focus on Customer Service, Dan Gingiss, and Dan Moriarty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These are the companies where customer service is so engrained in the culture, that when social media burst onto the scene they immediately seized the opportunity to show the world their competitive advantage rather than fearing what could happen if customer service were practiced in public. Chances are that your list includes this week's guest!
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Manage episode 172224696 series 134538
Content provided by Focus on Customer Service, Dan Gingiss, and Dan Moriarty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Focus on Customer Service, Dan Gingiss, and Dan Moriarty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These are the companies where customer service is so engrained in the culture, that when social media burst onto the scene they immediately seized the opportunity to show the world their competitive advantage rather than fearing what could happen if customer service were practiced in public. Chances are that your list includes this week's guest!
…
continue reading
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Similar to Focus on Customer Service Podcast
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
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