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Experience This!
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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requi ...
 
Teaching sales and marketing professionals, entrepreneurs, and small business owners to build, leverage, and monetize their influence in digital and social media. This podcast helps businesses and professionals maximize their sales and marketing ROI from social media on sites like Facebook, Instagram, LinkedIn, Twitter, Pinterest, YouTube as well as through Social Media Marketing, Influencer Marketing, and Social Selling to help reach a broad variety of business objectives.
 
Turn your hobby and freelance work into a profitable business. Whether you are a creative entrepreneur, small business owner or creativity is your side hustle join Marina Barayeva and the show guests to discuss the hottest topics about how to grow your business. Make your marketing easier by applying the strategies of experienced entrepreneurs and have more time to do the work you love. From offline and online marketing to building your personal brand so you can become a recognized expert. M ...
 
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Public speaking is one of the easiest and powerful ways to market your business. When you know what makes a good speech that resonates with the audience, how to collaborate with event organizers and other speakers you connect with all people at the event. If you did a great job, then it will definitely bring you more speaking gigs because peopl ...…
 
If you are a marketer, especially a digital or social media marketer, it really gets more and more difficult with each passing day to keep track of all of the changes going on in the world of marketing as well as all of the excellent and insightful blog content that are being published. From following social media feeds to subscribing to RSS fe ...…
 
Learn how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense of smell plays a huge role in brand perception. Bite-Sized Delight From the Episode: • Experience a deepfake - a frightening trend in video creation that requires viewers to be skeptical of what ...…
 
You probably have heard many stories about people who travel, blog or vlog about something and earn money. If you randomly post about everything, there are not many results you will get. Instead, mix what you’re interested in with the particular niche and audience. The more specific you get, the easier it is to build your tribe. In this episode ...…
 
Ep #127: You probably have heard many stories about people who travel, blog or vlog about something and earn money. If you randomly post about everything, there are not many results you will get. Instead, mix what you’re interested in with the particular niche and audience. The more specific you get, the easier it is to build your tribe. In thi ...…
 
Learn about the benefits of rewriting your message to acknowledge your customers’ behavior, the pros and cons of sharing your email address, and the perils of always being connected. Bite-Sized Delight From the Episode: • Pay Attention to Your Customers’ Shifting Behaviors - Netflix’s show Nailed It! acknowledges the shift towards binge-watchin ...…
 
A viral video is any video that is spread rapidly through online sharing. Nowadays, a video called viral when it hits more than a million views. It seems like the virality depends on other people and if they will or will not share your video. But is there anything you can do to help it go viral? Actually yes. Learn how to plan, test, and promot ...…
 
Ep #126: A viral video is any video that is spread rapidly through online sharing. Nowadays, a video called viral when it hits more than a million views. It seems like the virality depends on other people and if they will or will not share your video. But is there anything you can do to help it go viral? Actually yes. Learn how to plan, test, a ...…
 
For whatever social media channel you want to become proficient at, STOP listening to this podcast and START becoming a user of the channel! As marketers, we sometimes look for new social networks or content mediums to utilize for marketing, but instead of reading blogs or listening to what advice others give us, becoming actual users and consu ...…
 
Learn about the future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are the key to customer experience success. Bite-Sized Delight From the Episode: • Learn What Your Customers Really Want - SAP Customer Experience has a new website - The Future of Customer Engagement and Commerce - that offers ...…
 
When you watch the Disney movies, they always involve kind of a fairytale. The same happens if you come to the park, you feel happiness, enjoy the experience, and later tell your friends how exciting it was. What makes Disney Parks so special? How can you use Disney’s marketing strategies in your business? How to build such brand loyalty? In th ...…
 
Ep #125: When you watch the Disney movies, they always involve kind of a fairytale. The same happens if you come to the park, you feel happiness, enjoy the experience, and later tell your friends how exciting it was. What does make Disney Parks so special? How can you use Disney's marketing strategies in your business? How to build such brand l ...…
 
Learn about one of the biggest annoyances in air travel, treating your most loyal customers poorly, and the importance of learning all you can about your customers. Bite-Sized Delight From the Episode: • Consider How You’re Treating Your “Middle Seat” - on airlines, the middle seat is the worst customer experience. How are you using creativity ...…
 
Evernote is the app that many people use. And you probably too. If you’ve never used it check it out after listening to the show. It is a to-go tool, especially for busy entrepreneurs, where you need to take notes on the go. Today you will learn how to use Evernote to manage your daily tasks, how to organize your notes better, and how it helps ...…
 
Ep #124: Evernote is the app that many people use. And you probably too. If you’ve never used it check it out after listening to the show. It is a to-go tool, especially for busy entrepreneurs, where you need to take notes on the go. Today you will learn how to use Evernote to manage your daily tasks, how to organize your notes better, and how ...…
 
Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out. Bite-Sized Delight From the Episode: • Find Ways to Make the Required Elements of Your Business Remarkable - at every turn, look for ways to inject excitement into the mundane and create lasting me ...…
 
It isn’t easy to grow a personal brand. It may take a few years until people start recognizing you in the industry. If someone would tell you that you could make it within a year, you just need to do consistent work, would you put an effort in it? In this episode, Cody Wanner shares how to grow your personal brand with a daily vlog. He built hi ...…
 
Ep #123: It isn’t easy to grow a personal brand. It may take a few years until people start recognizing you in the industry. If someone would tell you that you could make it within a year, but you need to do consistent work, would you put an effort in it? In this episode, Cody Wanner shares how to grow your personal brand with a daily vlog. He ...…
 
Get ready for Season 4 of the Experience This! Show, with your hosts Joey Coleman and Dan Gingiss.By Joey Coleman & Dan Gingiss.
 
If you like shortcuts, willing to do some research and be creative, then this is the way for you to become popular quickly. In this episode, Michael Schein shares how to create a media buzz for your business by leveraging names of other well-known people. You will learn how it works and will get some examples. One of the case studies we’ll disc ...…
 
Ep #122: If you like shortcuts, willing to do some research and be creative, then this is the way for you to become popular quickly. In this episode, Michael Schein shares how to create a media buzz for your business by leveraging names of other well-known people. You will learn how it works and will get some examples. One of the case studies w ...…
 
Knowing your audience in business is the key to success because then you know how you can serve them. However, another essential thing there is people need to trust you before they buy from you. You will know how to find out more about your ideal clients through interviewing people from your target audience, how to reach out to the top professi ...…
 
Ep #121: Knowing your audience in business is the key to success because then you know how you can serve them. However, another essential thing there is people need to trust you before they buy from you. You will know how to find out more about your ideal clients through interviewing people from your target audience, how to reach out to the top ...…
 
Whenever you sell something, stories sell much better than direct pitches. Learn when and how to use the stories to prepare a person for buying, to make a sale and to upsell your service. And of course, you will hear many stories with the examples. In this episode, Paul Smith shares 25 sales stories that every salesperson needs to have. Paul is ...…
 
Ep #120: Whenever you sell something, stories sell much better than direct pitches. Learn when and how to use the stories to prepare a person for buying, to make a sale and to upsell your service. And of course, you will hear many stories with the examples. In this episode, Paul Smith shares 25 sales stories that every salesperson needs to have ...…
 
People like to post interesting and exciting things that happened to them. Be the one in the industry which creates an extraordinary experience for clients so they would want to talk about you. You will know how to improve the experience of working with you, will get examples of how it worked for other companies and inspiration to try in your b ...…
 
Ep #119: People like to post interesting and exciting things that happened to them. Be the one in the industry which creates an extraordinary experience for clients so they would want to talk about you. You will know how to improve the experience of working with you, will get examples of how it worked for other companies and inspiration to try ...…
 
Ep #118: Whether you are just starting with consulting or have been in this business for a while but didn’t hit 100k mark learn the ways to increase consulting business revenue, how to optimize your offer, and how to get more clients. In this episode, Jon Schumacher shares how to double your consulting business revenue. Jon is a revenue growth ...…
 
Ep #117: What does it take to leave everything and go for an exciting adventure across the country? How is it to drive across the states, volunteer for different organizations, and share it through social media showing your ups and downs? Challenging, unpredictable, and exciting! In this episode, Chris Strub shares how one person can create a l ...…
 
Ep #116: You will be surprised how simple it can be to create an online course. Based on your knowledge think about people who you can help and the solution you can provide them. That’s already enough to launch your online course even this week. In this episode, Jason Van Orden shares how to create a profitable online course. He will share will ...…
 
Ep #115: If you ever tried to do daily posting on social media, you know that it’s a challenge to be there every single day. When we talk about the daily show, it means at least five times a week so it’s about 20+ episodes per month. That’s a lot! But no worry about it. In this episode, Nate Woodbury shares how to produce daily episodes for You ...…
 
Ep #114: Just imagine if someone would give you $10,000 or maybe even $100,000 to do what you want; wouldn’t it be great? Today you will learn how to find the corporate sponsors, how to write the proposal to have more chances to get the sponsorship, and how to get companies to sponsor you for a few years. In this episode, Linda Hollander shares ...…
 
Ep #113: You want the right people to buy from you. As much as you want to sell as soon as possible, taking some time and creating a connection with people first, may serve you better in the long term. In this episode, Traci Reuter shares how to build a social media advertising strategy to engage your ideal clients. You will know how to plan yo ...…
 
Ep #112: Personal stories can be very touching. It is the way for you to connect with people on a deeper level and show that you get them, you understand their worries and desires. Happy, sad, funny, embracing, scary stories. Everyone has something to share. In this episode, Tom Jackobs shares how to sell more by sharing your personal stories. ...…
 
Ep #111: No matter at what level of business you are right now, you can package your knowledge and start selling online. The product can be as low as $7 for a mini-course or more if you offer group programs or membership programs. You will learn what info product you can start with, how to find what to sell, and how to organize the process. In ...…
 
How do you advertise your profile amongst so many professionals while you are still only a college student? And what might professionals learn about their own LinkedIn profile optimization from my advice to college students? Listen on for the details!By Neal Schaffer.
 
Ep #110: It can be a dream to work with well-known people. But if you’re not a part of this community it’s very difficult to get started there. In this episode, Matthew Jordan Smith shares a creative way to start working with celebrities. We’ll talk about his personal project Sepia Dreams that led to meeting with many celebrities, publishing a ...…
 
Ep #109: A keynote speech is a speech that sets out the central theme of a conference. You will know a difference between a keynote speech and the other types of talks, what elements to include there to encourage an audience to take action, and how to market yourself through keynote speech. In this episode, Kristina Paider shares how to write a ...…
 
Ep #108: I’m sure you’ve heard many times - you need to stand out with your business. You search for that thing that will make you different, but is that really sets you apart or you need to search for something else again? In this episode, Holly Chantal shares how to set yourself apart in an overcrowded market She teaches that you already have ...…
 
Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay. Bite-Sized Delight From the Episode: • Every step of the journey (even before and after they interact with you) is relevant to the customer’s expe ...…
 
Ep #107: Podcasts are very popular now. It’s much easier to become a podcast guest rather than do many guest blogging. The thing is even if you have the expertise it doesn’t mean that people would want to interview you. There are small but important steps that will help you to get much more bookings than another person with the same experience. ...…
 
Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers. Bite-Sized Delight From the Episode: • How to analyze emojis to determine customer sentiment. • What types of questions you DON’T want to ask your customers. • How Amazon’s Go Sto ...…
 
Ep #106: Organizing an event outside of a city and maybe a country is so interesting and exciting. Consider that as an adventure where people will get valuable information from you, different insights and will have a great time. In this episode, Kat Sanford shares how to organize a retreat or transformational event. We’ll cover how to plan your ...…
 
Learn about the role of gender in artificial intelligence, explaining a printed piece of paper using a video, and taking an online store into a real world setting - at the mall. Bite-Sized Delight From the Episode: • How to remover gender roles from A.I. Voice Assistants. • How video can make paper bills easier to understand. • How Amazon’s 4-S ...…
 
Ep #105: Even people who’ve been in business for a while still not considered as experts, even more, those who are just starting. Let’s fill this gap and start building your expertise and authority in the industry. You will know what to start with if you want to position yourself as an expert, how to build the trust with your audience and how t ...…
 
Learn about how humor can play a role in the customer experience, an unlikely alliance of fierce competitors, and a marketplace that helps bars set prices based on supply and demand. Bite-Sized Delight From the Episode: • How humor can connect a brand to an audience and in the process, build loyalty. • How rival companies can work together for ...…
 
Ep #104: In the previous episode with Alex Nerney, we talked about how you can make money blogging and travel all over the world just with your laptop. But what if you’re not that much into writing and waiting while your blog will get a lot of tractions? If you have a service that you can deliver online, then today you’ll know how to generate l ...…
 
Learn about embracing conspiracies to liven up your experience, making everything you touch part of the experience, and paying attention to your customers' celebrations so you can join them in the festivities. Bite-Sized Delight From the Episode: • How conspiracy theories about your brand can enhance your customers’ experience • How a biometric ...…
 
Ep #103: Have you read The 4-Hour Work Week by Tim Ferriss? It talks about escaping 9 to 5 work and be able to live anywhere with the laptop. Many people succeed in that quest. In this episode, Alex Nerney shares how to make your first six figures blogging. We’ll cover what to start with if you want to make money blogging, how to grow your blog ...…
 
Learn about the best parts of an international customer experience conference, the most remarkable experiences of the last year as shared by the listeners in our LIVE audience, and the true state of customer experience in 2019! Bite-Sized Delight From the Episode: • The most memorable moments from EmpowerCX 2019. • What stands out as the best e ...…
 
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