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Content provided by Rick Heaton, Rick Heaton, and Katie Postma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Heaton, Rick Heaton, and Katie Postma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 4: Keep Calm and let the Community Manager Handle it.

1:15:14
 
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Manage episode 215196262 series 2422438
Content provided by Rick Heaton, Rick Heaton, and Katie Postma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Heaton, Rick Heaton, and Katie Postma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Making sure everyone knows how and when to escalate to the Community Team even more so. Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.

  continue reading

15 episodes

Artwork
iconShare
 
Manage episode 215196262 series 2422438
Content provided by Rick Heaton, Rick Heaton, and Katie Postma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Heaton, Rick Heaton, and Katie Postma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Making sure everyone knows how and when to escalate to the Community Team even more so. Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.

  continue reading

15 episodes

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