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014 Mastering Client Retention in Your Health & Fitness Business
Manage episode 388651198 series 3510392
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Welcome to "From Passion to Profit", let's talk about a crucial part of growing your health & fitness business... mastering client retention. When you get this right, not only will you keep your clients for longer, they'll be far more likely to refer people to you.
In this episode Nichola sheds light on the significance of a seamless onboarding process for new clients. She guides us through the various stages a client experiences, from the initial excitement of signing up to achieving significant milestones. Nichola provides actionable advice on how to make clients feel valued and connected, with the ultimate goal of turning them into enthusiastic advocates.
Key Takeaways:
- Infuse positivity and emotion from the moment a client signs up to counter any potential doubts.
- Offer reassurance and valuable content to address buyer's remorse and solidify their commitment.
- Provide strong support during the initial stages to help clients overcome challenges and uncertainty
- Celebrate both small and significant milestones along their journey to maintain motivation.
- Recognise and reinforce their achievements, no matter how small, to keep them on track.
- Leverage the enthusiasm of raving fans by encouraging them to refer others and share their positive experiences.
Join Nichola in this insightful episode, and discover how to create a lasting impact on your clients' fitness journey.
Resource Links:
- Join The Health & Fitness Business Members Club : https://join.thehfbc.com/club-membership
- Book your Business Strategy Call (availability is limited each week): https://join.thehfbc.com/schedule
- Website: http://www.thehfbc.com
- Facebook: https://www.facebook.com/healthandfitnessbusinessclub/
- Instagram: https://www.instagram.com/nicholapageofficial/
- LinkedIn: https://www.linkedin.com/in/nicholapageofficial/
Chapters
1. Creating a successful onboarding process for new clients. (00:00:00)
2. Customer journey stages in a business. (00:03:04)
3. Leveraging emotions in business growth. (00:07:28)
4. Client onboarding and retention strategies. (00:11:20)
5. Leveraging client onboarding for loyalty and growth. (00:15:32)
23 episodes
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