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Making It Cool To Care with Brian Klinger
Manage episode 404590455 series 2930439
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Ever wonder how Chick-fil-A became a byword for customer service excellence? Brian Klinger from Comcast joins us to unravel the secrets behind blending technology with the human touch to create unforgettable restaurant experiences.
We discuss common industry challenges, like upsizing checks and staff shortages, and how companies like Chick-fil-A stand out by putting care at the forefront of their brand philosophy.
Thanks Brian!
Chapters
1. Restaurant Guest Experience Strategies Share (00:00:00)
2. Focus on Guest Experience and Care (00:03:42)
3. The Future of Restaurant Industry (00:09:39)
4. Advocating for Restaurant and Hospitality (00:18:08)
308 episodes
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