))
Redefining Customer Loyalty With Ken Bott
Manage episode 378225888 series 2930439
Content provided by Ovation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ovation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ken Bott is the definition of an expert in customer loyalty. Having worked for top brands such as Darden Restaurants, Bloomin’ Brands, Intercontinental Hotels Group (IHG), and Continental Airlines, Ken has perfected his approach to developing strategies, organizations, and integrated marketing plans, focused on driving the bottom line. How does Ken do it? By not losing sight of the guest experience.
On this episode, you'll learn from Ken about:
- Customer loyalty and advocacy
- Establishing a connection digitally
- What it takes to get a repeat customer
- More!
Thanks, Ken!
304 episodes
Share
