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Simplifying Restaurant Tech with Neal Parisawan
Manage episode 443198514 series 2930439
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You could argue that there's no one more knowledgeable about the intersection of technology and hospitality in the restaurant industry than today's guest, Neal Parisawan. Neal is the owner of Nara Thai and a former consultant, bringing a unique perspective to how tech can enhance guest experiences rather than complicate operations. We were thrilled to hear his insights on this episode!
In this episode, Zack and Neal discuss:
- Why restaurants struggle with adopting and maintaining technology
- How tech should simplify restaurant operations and free up staff to focus on hospitality
- The critical role of building relationships with guests in today’s dining environment
- Neal’s unique approach to staff training, fostering a culture of continuous improvement
- How to leverage guest feedback to refine operations and enhance customer satisfaction
- More
We hope you enjoy this episode packed with practical tips for using technology to enhance—not hinder—guest experiences in the restaurant industry.
Thanks, Neal!
Chapters
1. Challenges of Restaurant Technology Adoption (00:00:00)
2. Improving Customer Experience Through Staff Training (00:09:46)
3. Celebrating Guests With Ovation (00:16:48)
334 episodes
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