))
How Technical Should CSMs Be with Lizzy Rosen
Manage episode 372806431 series 3149629
Content provided by Jeffrey R Kushmerek. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeffrey R Kushmerek or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, and the importance of understanding customer needs. Tune in as they discuss hiring strategies, the value of training, and the benefits of nurturing talent within the organization. Don't miss this insightful conversation that will surely redefine your perception of customer success.
63 episodes
Share
