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The Art of Listening with Empathy and the Clinician Benefits
Manage episode 228890633 series 1931226
Nicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.
93 episodes
The Art of Listening with Empathy and the Clinician Benefits
Healthcare Communication: Effective Techniques for Clinicians
Manage episode 228890633 series 1931226
Nicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.
93 episodes
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