The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Home Care Marketing: The Customer Service Experience!
MP3•Episode home
Manage episode 366834254 series 2285791
Content provided by Valerie VanBooven RN BSN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Valerie VanBooven RN BSN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The Customer Service Experience
- Improving the customer experience can increase sales revenues by 2 to 7 percent and profitability by 1 to 2 percent. https://www.mckinsey.com/tr/our-insights/prediction-the-future-of-customer-experience
- Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. https://www.outboundengine.com/blog/customer-retention-marketing-vs-customer-acquisition-marketing/#:~:text=Acquiring%20a%20new%20customer%20can,customer%20is%205%2D20%25.
- September Handouts
Visit our website at https://asnhomecaremarketing.com
Get Your 11 Free Home Care Marketing Guides: https://bit.ly/homecarerev
421 episodes
Home Care Marketing: The Customer Service Experience!
Home Care Marketing & Sales Mastery by Approved Senior Network®
MP3•Episode home
Manage episode 366834254 series 2285791
Content provided by Valerie VanBooven RN BSN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Valerie VanBooven RN BSN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The Customer Service Experience
- Improving the customer experience can increase sales revenues by 2 to 7 percent and profitability by 1 to 2 percent. https://www.mckinsey.com/tr/our-insights/prediction-the-future-of-customer-experience
- Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. https://www.outboundengine.com/blog/customer-retention-marketing-vs-customer-acquisition-marketing/#:~:text=Acquiring%20a%20new%20customer%20can,customer%20is%205%2D20%25.
- September Handouts
Visit our website at https://asnhomecaremarketing.com
Get Your 11 Free Home Care Marketing Guides: https://bit.ly/homecarerev
421 episodes
All episodes
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