Artwork

Content provided by Mike Malatesta. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Malatesta or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Mike's Mind: Danny Meyer's 5 A's

10:22
 
Share
 

Manage episode 405296482 series 2620225
Content provided by Mike Malatesta. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Malatesta or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

When Mike first stepped into the world of Danny Meyer's Union Square Hospitality Group, he was struck by the sheer warmth and impeccable service that seemed to flow effortlessly throughout the establishment. It's this very essence of Meyer's enlightened hospitality that Mike is eager to discuss, celebrating the Five A's that have redefined customer service: Awareness, Anticipation, Acknowledgment, Action, and Accountability. Meyer's philosophy is not just about serving food with a smile; it's a testament to the power of genuine care and connection in every interaction. This episode is an ode to the man whose principles in hospitality extend beyond the dining room into our daily lives, touching everyone from employees to the community at large.

To Connect with Mike:

Please LIKE 👍SHARE 📲SUBSCRIBE to stay updated on all LIVE Streams on Facebook, LinkedIn, YouTube, Twitter

  continue reading

522 episodes

Artwork
iconShare
 
Manage episode 405296482 series 2620225
Content provided by Mike Malatesta. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Malatesta or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

When Mike first stepped into the world of Danny Meyer's Union Square Hospitality Group, he was struck by the sheer warmth and impeccable service that seemed to flow effortlessly throughout the establishment. It's this very essence of Meyer's enlightened hospitality that Mike is eager to discuss, celebrating the Five A's that have redefined customer service: Awareness, Anticipation, Acknowledgment, Action, and Accountability. Meyer's philosophy is not just about serving food with a smile; it's a testament to the power of genuine care and connection in every interaction. This episode is an ode to the man whose principles in hospitality extend beyond the dining room into our daily lives, touching everyone from employees to the community at large.

To Connect with Mike:

Please LIKE 👍SHARE 📲SUBSCRIBE to stay updated on all LIVE Streams on Facebook, LinkedIn, YouTube, Twitter

  continue reading

522 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide