It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Content provided by Leath HR Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Leath HR Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Beyond the Score: Crafting Connections in the Age of the Customer
Manage episode 386546860 series 3310543
Content provided by Leath HR Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Leath HR Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this "HR Nightmares" episode focused on customer experience with guest, Justin Robbins from 8x8, Lisa Leath, Beth Looney and Amy Conway champion an alliance between HR and customer service. The four articulate the necessity of equipping service teams with tools and insights that foster individualized customer interactions. Justin’s critique of Net Promoter Score (NPS) as a satisfaction metric prompts HR to innovate more reflective measures, aligning employee motivation with customer fulfillment. Addressing work-life balance and optional event attendance, the four point to HR’s vital role in cultivating a respectful, supportive workplace culture. This collaborative approach ensures a workforce capable of delivering delightful experiences to customers and colleagues alike.
Let’s connect!
If you have a topic, situation, or question you would like us to discuss to be featured on the next episode SUBMIT HERE.
Find us on LinkedIn
Check out our Website: www.leathhrgroup.com
Follow us on socials: @LeathHR
Streamline your Employee Check-ins with WorkTok!
45 episodes
Share
Manage episode 386546860 series 3310543
Content provided by Leath HR Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Leath HR Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this "HR Nightmares" episode focused on customer experience with guest, Justin Robbins from 8x8, Lisa Leath, Beth Looney and Amy Conway champion an alliance between HR and customer service. The four articulate the necessity of equipping service teams with tools and insights that foster individualized customer interactions. Justin’s critique of Net Promoter Score (NPS) as a satisfaction metric prompts HR to innovate more reflective measures, aligning employee motivation with customer fulfillment. Addressing work-life balance and optional event attendance, the four point to HR’s vital role in cultivating a respectful, supportive workplace culture. This collaborative approach ensures a workforce capable of delivering delightful experiences to customers and colleagues alike.
Let’s connect!
If you have a topic, situation, or question you would like us to discuss to be featured on the next episode SUBMIT HERE.
Find us on LinkedIn
Check out our Website: www.leathhrgroup.com
Follow us on socials: @LeathHR
Streamline your Employee Check-ins with WorkTok!
45 episodes
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Similar to HR Nightmares
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
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