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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Ian French. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian French or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Content provided by Ian French. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian French or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, I delve into the problematic work ethic which is commonly seen amongst many civil servants within the civil service, and I highlight reasons as to why their attitudes are the main problem, and how it affects other sectors within society, even when privatised. I offer constructive criticism including examples of how things could be improved, if only civil servants and the Royal Mail were willing to listen. This episode is also available as a blog post: https://iandavidfrench.wordpress.com/2022/01/15/the-problems-with-the-civil-service-and-how-toxic-attitudes-within-it-are/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/ian-french1/message…
In this episode, I ponder and reflect on the beauty of fine traditional architecture, it's growth and also its sad decline. I ask if we as a nation and a western civilisation have fallen out of love with such themes as Modernist and Brutalist architecture later infested itself into the towns and cities around us. There are solutions out there to rid the streets of further Modernist and Brutalist advancement, and to restore artistic beauty. It's called 'Architectural Revival'. Boris, are you listening? This episode is also available as a blog post: https://iandavidfrench.wordpress.com/2021/07/07/traditional-architecture-are-we-losing-the-battle-to-love-it-2/ From the podcast; 'Ian French, Mutterings of a frustrated Huddersfield citizen.' --- Send in a voice message: https://podcasters.spotify.com/pod/show/ian-french1/message…
A common sense suggestion on how drain clearance and river dredging can prepare for storm damage and effectively reduce it's destructive effects. This was a letter submitted to the Yorkshire Post newspaper, by Ian French, Huddersfield. This episode is also available as a blog post: https://iandavidfrench.wordpress.com/2021/03/20/31/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/ian-french1/message…
This episode is also available as a blog post: https://huddersfieldweb.wordpress.com/2021/03/20/mutterings-from-a-frustrated-huddersfield-citizen/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/ian-french1/message
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