21: The Angriest Customer

Independence

Unfortunately, not every interaction you have as an indie is a positive one. Sometimes our customers run into problems, and their first instinct is to just complain; either via a negative review, an angry email, or a bad mention on social media. Alice, Curtis, and Jelly look at their own experiences and discuss how they deal with the negative stuff, with the hope that there’s something that can be gained from it.

Chapters

1. Introduction (00:00:00)

2. Where do negative comments about your app come from? (00:00:24)

3. Have you been able to turn around negative interactions? (00:07:22)

4. What interactions have caused you to make changes? (00:13:55)

5. How do you handle unhelpful reviews? (00:21:27)

6. What's your process for approaching negative feedback? (00:25:56)

7. Wrap-up (00:34:10)