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@anthemlau on Banking Legacy Systems Interrupted: #AI, #Blockchain plus Robotics
Manage episode 183045616 series 1078581
Content provided by InspireCast Customer Experience Podcast and Quadient - Mirza Baig. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InspireCast Customer Experience Podcast and Quadient - Mirza Baig or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this is a not-to-miss episode for any banking, tech or CX professional wondering out loud just what impact these new technologies will have on their profession.
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6 episodes
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Manage episode 183045616 series 1078581
Content provided by InspireCast Customer Experience Podcast and Quadient - Mirza Baig. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InspireCast Customer Experience Podcast and Quadient - Mirza Baig or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this is a not-to-miss episode for any banking, tech or CX professional wondering out loud just what impact these new technologies will have on their profession.
…
continue reading
6 episodes
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Similar to InspireCast Customer Experience Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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…
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A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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