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Customer Service in the Era of Digital Transformation - CitC Episode 265

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Content provided by Intel Corporation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intel Corporation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
S. Venkat from Mindtree joins host Jake Smith to talk about digital customer service, specifically the company’s Mindtree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how Mindtree worked with the Intel Distribution of Python along with SigOpt (a recent Intel acquisition) for hyperparameter tuning to reach necessary accuracy and performance benchmarks. For more information, visit: https://www.mindtree.com/ Follow S. Venkat on LinkedIn at: https://www.linkedin.com/in/venkateswaran-sundareswaran-69a6363 Follow Jake on Twitter at: https://twitter.com/jakesmithintel
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296 episodes

Artwork
iconShare
 
Manage episode 311729250 series 1180916
Content provided by Intel Corporation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intel Corporation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
S. Venkat from Mindtree joins host Jake Smith to talk about digital customer service, specifically the company’s Mindtree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how Mindtree worked with the Intel Distribution of Python along with SigOpt (a recent Intel acquisition) for hyperparameter tuning to reach necessary accuracy and performance benchmarks. For more information, visit: https://www.mindtree.com/ Follow S. Venkat on LinkedIn at: https://www.linkedin.com/in/venkateswaran-sundareswaran-69a6363 Follow Jake on Twitter at: https://twitter.com/jakesmithintel
  continue reading

296 episodes

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