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12. Owning Mistakes in a Way That Builds Trust
Manage episode 371071029 series 3424056
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Mistakes are inevitable. How you handle them is what really matters.
When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?
Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust.
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