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How Lean Management Transformed a Health Care System | Quality Time with Dr. Schaal
Manage episode 411935706 series 3553612
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Lean management focuses on continuous improvement through making incremental process changes to improve quality and efficiency.
In this episode, Dr. Eric Dickson, president and CEO of UMass Memorial Health, shares how lean management principles transformed the largest not-for-profit health care system in central Massachusetts.
Expert: Eric W. Dickson MD, MHCM, FACEP, President & CEO UMass Memorial Health
Notable topics covered:
- Lean management methodology
- Continuous process improvement
- Emergency room efficiency
- True north metrics
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