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Breaking down barriers | Jeremy Silver | TDSU Ep. 48
Manage episode 427859398 series 3577614
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Jeremy Silver explains how, in our new reality, cross-functional collaboration is all the more important.
⏱️ Timestamps:
00:00:00 - Breaking down barriers
00:01:09 - Jeremy Silver: Salesforce to McKinsey
00:01:49 - Entering a new era of profitable growth
00:02:34 - Importance of cross-functional efficiency
00:03:01 - Getting out of our silos
00:04:10 - Setting the right customer expectations
00:06:29 - Customer success' role in driving retention
00:08:34 - Quantifying customer success efforts
00:09:55 - Closing thoughts and appreciation
00:10:02 - Like, comment, and subscribe!
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeremy Silver:
Jeremy's LinkedIn: https://www.linkedin.com/in/jeremysilver1/
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