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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
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1 Calls for greater collaboration to address food security in regional areas 2:08
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1 Postal vote applications open ahead of federal election 2:08
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Voluntary gun buyback scheme extended See omnystudio.com/listener for privacy information.

1 Calls for government funding with new road data revealing Australia's deadliest electorates 2:07
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1 New tool expanding to rural and remote areas to help track concussion symptoms 2:07
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Cyclone risk has passed in state's north See omnystudio.com/listener for privacy information.

1 Annual exhibition returns celebrating record number of Aboriginal artists 2:07
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1 New study on concussion recovery to roll out across regional WA 2:07
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1 More cost of living relief on the way for families 2:08
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1 Weather Bureau keeping a close eye on tropical low hovering off state's north 2:08
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1 Renewed calls for support for women's health in regional areas 2:09
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1 State government to roll out new wave of student assistance payments for WA families 2:09
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1 Regional Australia's population tracks towards a milestone 2:08
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1 Young people in the spotlight as Youth Week kicks off 2:07
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1 Nearly 90 damage reports lodged following Perth car crime rampage 2:08
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1 ASX drops even further as Donald Trump's new wave of tariffs kicks in 2:08
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1 New round of grants available to help keep our towns tidy 2:07
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1 An appeal for information from South Hedland Police investigating damaged excavator 2:08
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1 Tragic ending to the search for a missing Perth teenager 2:08
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LiSTNR Northwest Local News

1 Eagles offer their most lucrative deal ever in a bid to keep Harley Reid 2:08
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1 Peak motoring body calls for crucial road rating data to be made public 2:08
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1 An emotional plea from a Perth teen's family, one week since his disappearance 2:08
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LiSTNR Northwest Local News

1 Aussie dollar plummets in the wake of Donald Trump's tariffs 2:08
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1 Electoral Commission calls for temporary staff to help the federal election run smoothly 2:08
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1 Regional West Aussies urged to brace for a rise in cold and flu cases this year 2:07
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1 Beach access at Gantheaume Point extended as Cable Beach works continue 2:07
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1 Employment minister says US beef tariffs are 'not the act of a friend' 2:08
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1 Fears Aussie beef farmers could be slapped with a US tariff 2:08
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Man killed in Marble Bar road tragedy See omnystudio.com/listener for privacy information.
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1 Calls to bring renewable energy to remote communities 2:06
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