#317 Maximizing Control in High-Conflict Interactions: Lessons from Samantha Drum

Live Your SPAlife

In this episode of the Spa Life Show, Diane’s guest is Samantha Drum. After facing several high-conflict personalities at the start of her career, Samantha realized a harsh truth. Law school had not prepared her for managing high-conflict behavior or extreme personality. Deciding to take matters into her own hands, she dedicated time to studying high-conflict personalities, intending to learn effective tools and strategies for when she found herself in high-conflict situations. She gained a deep understanding of how these personalities function, the way they think, and what triggers them. Subsequently, she learned to implement plans that could manage such situations, minimize the damage they cause, and maximize control. As an attorney, Samantha has the unique opportunity to fight for people during their most vulnerable moments and assist them as they start to rebuild their lives.

Important topics discussed:

• What is a high-conflict personality
• Dealing with high-conflict personalities
• Narcissistic personality disorder
• How Samantha deals with high-conflict bosses
• Pattern Interruptions
• Deep breathing
• Favorite book
• Samantha’s Intentional Living

Quote:

• “When confronted by fear, I converse with myself, questioning what I am truly afraid of. I remind myself of my physical safety, countering the body's perception of danger, which helps in reframing my mind.”
• “Being nice is not a detriment to my efficacy as a lawyer. It's not about surprising others, but rather about utilizing my strength and resolve to help others fight their battles.”

Links and Resources:

9 Secrets to Step Into Your Spa Life - http://www.dianehalfman.com/guide/

Samantha Drum’s Website - https://www.controlledconfrontation.com/

Other links and resources:

Free Gift from Diane (How to Avoid Crisis) - https://DianeHalfman.com/Crisis

BANKCODE - https://MyBankCode.com/Victory

Diane Halfman's website - http://www.DianeHalfman.com

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